Seasoned Job Title with vast knowledge of preparing and submitting payroll-related reports. Comfortable with maintaining confidential and sensitive employee information to comply with payroll policies and procedures. Aptitude for problem-solving and thinks outside box to find creative solutions. Hardworking payroll professional offering Number years of experience and a results-driven nature. Knowledgeable about processing garnishments, checking data and adding special reimbursements such as mileage. Skilled in report writing, data entry and file management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Maria Rolon
Orlando,FL
Summary
Overview
7
years of professional experience
Work History
Idell Llc
Payroll Clerk
09.2022 - 01.2023
Job overview
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Generated reports to track employee time and attendance.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Tracked employee vacation, sick and personal time.
- Processed timecards and payroll data for team of employees.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Maintained confidentiality of employee records and payroll information.
- Managed and updated employee benefits information.
O & M General Service LLC
Data Entry Clerk Work From Home
02.2022 - 09.2022
Job overview
- Used computer software to store and retrieve data.
- Secured and protected data from unauthorized access by complying with security protocols.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed and organized documents for data entry tasks.
- Organized, sorted, and checked input data against original documents.
- Collated and organized data entry documents into filing systems for easy access.
- Corrected data entry errors to prevent duplication or data degradation.
- Sorted documents and maintained organized filing process.
- Checked for accuracy by verifying data and records.
- Created and maintained data entry logs to track data entry activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Followed data entry protocols, rules and regulations.
- Analyzed current data records to provide detailed reports.
- Evaluated source documents to locate needed information.
- Preserved customer confidence and protected operations by keeping information confidential.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Developed data entry policies and procedures in compliance with company standards.
- Updated and maintained customer information, documents and records.
- Followed established procedures to enter and process data correctly.
- Coded and processed applications into required electronic formats.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Industrial Area OBT
Stuffing Envelopes Work From Home
09.2015 - 02.2016
Job overview
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Managed timely and effective replacement of damaged or missing products.
- Answered live online chats to give quick answers and solve problems faster.
- Implemented and developed customer service training processes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Created and maintained detailed database to develop promotional sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed and updated databases to handle customer data.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Promoted available products and services to customers during service, account management, and order calls.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Developed customer service processes to improve customer satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Generated reports and tracked customer service metrics on daily basis.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Responded to website and email inquiries within Number business days to maintain customer satisfaction and generate positive reviews.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Columbia CollegeSan Lorenzo, PR
Register Nurse from Expired License
University Overview
Skills
- Data Entry
- Checking Time Cards
- Report Writing
- Reviewing Data
- Computer Competency
- Direct Deposit Processing
- Team Collaboration
- Records Management
- Basic Excel Functions
- Database Maintenance
- Information Protection
- Report Preparation
- Prepare Paychecks
- Stress Tolerance
- Process Monitoring
- Data Integrity
- Concentration and Speed
- Correspondence Management
- Business Correspondence Writing
- Dependable and Adaptable
- Labor Relations
- Drug Screening
- Paycheck Distribution
- Office Supplies and Inventory
- Data Transmissions
- Paperwork Processing
- Client Billing
Additional Information
Additional Information
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Languages
Spanish
Full Professional
English
Limited Working
Timeline
Payroll Clerk
Idell Llc
09.2022 - 01.2023
Data Entry Clerk Work From Home
O & M General Service LLC
02.2022 - 09.2022
Stuffing Envelopes Work From Home
Industrial Area OBT
09.2015 - 02.2016
Columbia College
Register Nurse from Expired License
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