Mara Scheuer
Financial Services
Evanston,WY
Summary
Dedicated Financial Services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Mortgage Loan Processor
Wells Fargo Home Mortgage
01.2017 - 10.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Set up and completed loan submission packages.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.
- Evaluated approvals against established bank and government lending standards.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Reviewed and validated details of loan applications and closing documentation.
- Consulted with outside vendors to identify and resolve loan closing issues.
Account Manager
Wyoming Financial Insurance
01.2014 - 01.2017
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Educated clients on new Insurance products and updated account information to maintain high standards of client service.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Insurance Specialist
State Farm
02.2011 - 02.2014
- Researched and resolved routine and complex issues.
- Processed eligibility and benefits verification and authorization requests.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Followed up on denials, late payments, extensions and other special circumstances.
- Presented insurance options to customers in order to close sales on new policies.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Maintained confidentiality of patient finances, records and health statuses.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Assistant Customer Service Manager
Bank Of The West
09.2007 - 02.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Resolved concerns with products or services to help with retention and drive sales.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Described product highlights and benefits to help guide purchasing decisions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Education
Office Specialist - Business Administration
Barnes Business College
Denver, CO09.1991
Skills
- Government Standards
- Financial Document Review
- Contract Finalization
- Application Preparation
- Legal Compliance
- Critical Thinking
- Information Verification
- Legal Documentation
- Processing Procedures
- Completing Interviews
- Microsoft Office
- Lending Software Systems
- Government Lending
- Bank Secrecy Act
- Compile Documents
- Regulatory Compliance Documentation
- Loss Protection
- Resolve Paperwork Errors
- Financial Data Collection
- Interviews
- Loan Records Filing and Maintenance
Certification
- Property & Casualty License - 2011-2017
- Life & Health License - 2011-2017
- CNA - Certified Nurse Assistant 2007
Timeline
Mortgage Loan Processor
Wells Fargo Home Mortgage
01.2017 - 10.2022
Account Manager
Wyoming Financial Insurance
01.2014 - 01.2017
Insurance Specialist
State Farm
02.2011 - 02.2014
Assistant Customer Service Manager
Bank Of The West
09.2007 - 02.2008
Office Specialist - Business Administration
Barnes Business College
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