María Serrano
Wenatchee,WA
Summary
Experienced and detail-oriented professional with strong work ethic and a dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Provide excellent office management and administrative support. Skilled at working independently and collaboratively in a team environment and manage time efficiently in order to complete all tasks within deadlines.
Overview
11
11
years of professional experience
Work History
Energy Assistance Programs Coordinator
Chelan-Douglas Community Action Council
11.2022 - Current
- Meet with people for their intake appointments, in person or over the phone.
- Review their applications for energy assistance, determining eligibility, and providing supporting documentation.
- Communicate and work daily with energy vendors in Chelan and Douglas counties such as Chelan County PUD, Douglas County PUD, and Cascade Natural Gas.
- Provide conservation education and community outreach, interpreting and translating in English and Spanish.
- Create and generate payment reports for our fiscal director through Excel, as well as ensure that all payments have been processed through our internal system.
- Process applications apart from our Energy Assistance Program such as Chelan County PUDs low income program and Cares applications for Cascade Natural Gas.
- Other intake specialists for the program come to me with any questions or concerns that they may have. We work together as a team and help each other as needed.
- Develop internal requirements and standards to minimize regulatory risks and liability across programs.
- Oversee appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinate individual duties after careful evaluation of each employee's skill level and knowledge.
- Evaluate operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Track records, file documents and maintain communication with clients to manage workflow.
Scheduling Coordinator
Serengeti Care
07.2023 - Current
- Greeted all callers, staff, clients and monitored front areas so that questions could be promptly addressed.
- Scheduled caregivers for shifts and communicated plan of care expectations, scheduling staff with the best fit to match to ensure client and staff satisfaction.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Built new, and managed existing client schedules.
- Worked closely with the team to make sure schedules are followed and caregivers appropriately clock in and out of shifts for billing and payroll purposes.
- Updated employee files and schedules correctly and communicated these details clearly to clients and their families.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisted with recruiting, on-boarding new caregivers, and in-person interviews.
- Communicated with Client Care Manager about hiring decisions and corrective action decisions.
Escrow Closer
First American Title
04.2020 - 09.2022
- Established new escrow accounts.
- Managed funds
- Acted as neutral liaison between file parties, adhering to company policy.
- Created legal documents such as deeds, mortgages and leases based on title search results.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Monitored and mitigated risk to the company.
- Coordinated and distributed disclosures, schedules and other closing documents.
Business Operations Coordinator
Worldmark By Wyndham
06.2019 - 03.2020
- Supported sales and marketing through operational functions such as tour reception, contract processing and gifting distribution.
- Distributed premiums to guests upon closure of presentation.
- Completed daily gift, tour, and contract reconciliation in all systems.
- Assigned tours to Sales Agents and provide information to Sales and Marketing departments as necessary.
- Maintained database systems to track and analyze operational data.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Liquor Manager/ Dairy Clerk/ Deli Clerk/ Cashier
Albertsons
02.2018 - 06.2019
- Oversaw selection, ordering and inventory controls of wine, beer and spirits department.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Built relationships with customers to encourage repeat business.
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers at counter to fulfill requests and answer questions.
- Oversaw food preparation and monitored safety protocols.
Office Assistant
C & S Orchards
06.2013 - 08.2015
- Assisted with onboarding of new employees.
- Completed clerical tasks such as filing and copying.
- Interacted with employees by phone, or in-person to provide information.
- Translated for employees that were only Spanish speaking and helped them with any forms as needed.
Education
Bachelors - Data Analytics
Southern New Hampshire University
Manchester, NHAssociates -
Wenatchee Valley College
Wenatchee, WA06.2020
Diploma -
Eastmont High School
East Wenatchee, WA06.2017
Skills
- Bilingual
- Team Oversight
- Conflict Resolution
- Cross-functional Collaboration
- Microsoft Office
- Resource Allocation
- Department Management
- Contract Management
Timeline
Scheduling Coordinator
Serengeti Care
07.2023 - Current
Energy Assistance Programs Coordinator
Chelan-Douglas Community Action Council
11.2022 - Current
Escrow Closer
First American Title
04.2020 - 09.2022
Business Operations Coordinator
Worldmark By Wyndham
06.2019 - 03.2020
Liquor Manager/ Dairy Clerk/ Deli Clerk/ Cashier
Albertsons
02.2018 - 06.2019
Office Assistant
C & S Orchards
06.2013 - 08.2015
Bachelors - Data Analytics
Southern New Hampshire University
Associates -
Wenatchee Valley College
Diploma -
Eastmont High School
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