Mara Standafer
Salem,IN
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Norton Healthcare as a Receptionist. Proven ability to enhance patient experiences through exceptional customer service and meticulous attention to detail. Adaptable team player committed to fostering a collaborative environment while ensuring compliance with healthcare protocols.
Overview
24
24
years of professional experience
Work History
Stay at Home Mom
Salem, IN
12.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Receptionist
Norton Healthcare
Louisville, KY
11.2008 - 11.2018
- Managed multi-line phone systems, efficiently directing calls to appropriate departments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Processed insurance verification and pre-authorizations to ensure compliance with policies.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Certified Nursing Assistant
Green Valley Care Center
New Albany, IN
10.2001 - 11.2008
- Administered daily personal care and hygiene to residents, ensuring comfort and dignity.
- Assisted nursing staff with patient assessments and vital sign monitoring, enhancing overall care quality.
- Coordinated activities and schedules for residents, promoting social engagement and well-being.
- Trained new staff on safety protocols and care procedures, fostering a culture of compliance.
Education
High School Diploma -
South Central Jr/Sr High School
Elizabeth, IN05-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
Timeline
Stay at Home Mom
12.2018 - Current
Receptionist
Norton Healthcare
11.2008 - 11.2018
Certified Nursing Assistant
Green Valley Care Center
10.2001 - 11.2008
High School Diploma -
South Central Jr/Sr High School