Summary
Overview
Work History
Education
Skills
Timeline
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Mara Strock

Ann Arbor

Summary

Outgoing and friendly service worker with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

2
2
years of professional experience

Work History

Barista

Herbalife
08.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Student Worker

Concordia University
11.2023 - Current
  • Supported game day operations, facilitating smooth execution of events and enhancing the overall fan experience.
  • Provided exceptional customer service at campus sporting events, addressing visitor inquiries and resolving issues promptly.
  • Increased efficiency within athletic department offices by organizing paperwork, updating databases, and managing schedules.
  • Issued tickets to customers and collected payment and fees for desired services.

Restaurant Hostess

Caseys Pizza And Subs
05.2022 - 08.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Answered customer questions about hours, seating, and menu information.

Education

Associate of Arts - Business Management

Concordia University
Ann Arbor, MI
05.2025

High School Diploma -

Port Huron High School
Port Huron, MI
05.2023

Skills

  • Friendly and outgoing
  • Team Player
  • Memorization
  • Leadership Qualities
  • Goal Setting and Achievement
  • Problem-Solving
  • Friendly and Professional
  • Fast Learner
  • Strong multitasking
  • Customer Service

Timeline

Barista

Herbalife
08.2024 - Current

Student Worker

Concordia University
11.2023 - Current

Restaurant Hostess

Caseys Pizza And Subs
05.2022 - 08.2024

Associate of Arts - Business Management

Concordia University

High School Diploma -

Port Huron High School

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Mara Strock