Mara Tripi
Client/Customer Service
Jupiter,FL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
34
34
years of professional experience
Work History
Office Manager
Executive Advisory, Inc.
07.1997 - 12.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled all payroll including subcontracted sales vendors (1099)
- Set up and maintained multiple merchant credit card accounts,handled all issues that arose.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Liaison with our accounting firm, presented them with all quarterly reports,ledgers and all reporting needs.
- Set up and maintained all issues with DocuSign.
- Filed and Paid NYS and IRS payroll,quarter,year end corporate taxes.
- Managed Workers Comp, Disability Ins and Medical Insurance for company.
- Accounts receivable and Accounts payable.
Laboratory Client Service Manager
Antech Diagnostics-Veterinary Laboratory
01.1995 - 07.1997
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Collaborated with cross-functional teams for better service delivery and client experience.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Streamlined processes to improve operational efficiency, reducing costs and increasing productivity.
- Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
- Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
- Conducted regular client reviews to identify areas of improvement, leading to enhanced service offerings.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
- Designed training programs for new hires, expediting their integration into the team and enhancing their skill set.
- Spearheaded process improvements that resulted in significant time savings for both staff and clients alike.
- Reduced turnaround times on client requests by streamlining work processes.
- Created customer support strategies to increase customer retention.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Lab Client Service Manager
Enzo Clinical Labs
01.1990 - 05.1995
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Collaborated with cross-functional teams for better service delivery and client experience.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
H.Frank Carey High School
Franklin Square, NY06.1972
Skills
- Compliance Monitoring
- Administrative Support
- Supply Management
- Staff Hiring
- Office Management
- Team Supervision
- Staff Management
- Bookkeeping
- Customer Service
- Operations Management
- Data Entry
- Customer Relations
- Clerical Support
- Staff Training
- Human Resources
- Excellent Multi-Tasking Ability
- Event Coordination
- Office Administration
References
References available upon request.
Timeline
Office Manager
Executive Advisory, Inc.
07.1997 - 12.2023
Laboratory Client Service Manager
Antech Diagnostics-Veterinary Laboratory
01.1995 - 07.1997
Assistant Lab Client Service Manager
Enzo Clinical Labs
01.1990 - 05.1995
High School Diploma -
H.Frank Carey High School