Mara Womack
Hollywood,CA
Summary
Experienced with providing top-tier service in fine dining environments. Utilizes deep knowledge of menu items and wine pairings to enhance guest experiences. Track record of maintaining poise and professionalism under pressure, ensuring consistent, high-quality service.
Overview
7
7
years of professional experience
Work History
Fine Dining Server and Host
Reid's Catering
03.2021 - Current
- Provided exceptional customer service, ensuring a welcoming and enjoyable dining experience.
- Assisted in setting up dining areas, maintaining cleanliness and organization throughout service.
- Maintaining positive and warm relationships with regular customers.
- Learned seasonal menu items thoroughly to offer knowledgeable recommendations to guests.
- Adapted to fast-paced environment, managing multiple tables with efficiency and attention to detail.
- Participated in team meetings to discuss service improvements and enhance overall guest satisfaction.
- Supported training of new staff members on service standards and restaurant policies.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests needs.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Supported special events such as guest event course dinners or corporate functions, executing flawless service tailored to unique requirements.
- Managed reservations and seating arrangements, optimizing table turnover and guest flow.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Server and Host
Bella's Itallian Restaurant
05.2020 - 01.2021
- Delivered exceptional customer service, ensuring guest satisfaction and resolving issues promptly.
- Managed food and beverage orders, maintaining accuracy and efficiency during peak hours.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed inventory of dining supplies to prevent shortages during service.
Server
IHOP
09.2019 - 01.2020
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new servers on menu offerings and service protocols to ensure consistency.
- Managed multiple tables efficiently during peak hours while maintaining high service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Dishwasher and Server
Highlander's Grill And Tavern
05.2018 - 06.2019
- Operated commercial dishwashing equipment to ensure efficient cleaning processes.
- Maintained cleanliness and sanitation standards in compliance with health regulations.
- Collaborated with kitchen staff to streamline workflow and improve efficiency during peak hours.
- Trained new team members on proper dishwashing techniques and safety protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Appalachian State University
Boone, NCHigh School Diploma -
Avery County High School
Newland, NC06-2019
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Cash handling proficiency
- Tableside etiquette
- Menu memorization
- Customer service
- Safe food handling
- Upselling skills
- Fine dining experience
- Bottle service
Timeline
Fine Dining Server and Host
Reid's Catering
03.2021 - Current
Server and Host
Bella's Itallian Restaurant
05.2020 - 01.2021
Server
IHOP
09.2019 - 01.2020
Dishwasher and Server
Highlander's Grill And Tavern
05.2018 - 06.2019
Appalachian State University
High School Diploma -
Avery County High School
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