Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OTHER EXPERIENCE
Generic

Ricardo Hernandez

Land O' Lakes,FL

Summary

Bilingual Field Service Technician with hands-on experience troubleshooting, maintaining, and repairing medical devices in hospital settings. Proven ability to work independently and collaboratively, with a track record of training new field service personnel to enhance team performance. Highly organized, detail-oriented, and committed to delivering high-quality service that ensures optimal patient care and minimizes equipment downtime. Dedicated to professional growth, continuously expanding technical expertise and embracing new challenges.

Overview

3
3
years of professional experience

Work History

Field Service Technician

Bio Tech Services, Inc.
11.2024 - Current
  • Self-taught in troubleshooting and repairing over 1,000 medical devices, including beds, stretchers, and ICU mattresses, ensuring minimal downtime at AdventHealth Tampa Hospital and other hospitals as needed.
  • Trained and mentored new field service technicians, supporting onboarding and technical development.
  • Independently manage preventive maintenance schedules and repairs, improving service efficiency by 15%.
  • Collaborate with internal teams to streamline service delivery and logistics, reducing response times.
  • Maintain detailed service records using CMMS software, ensuring compliance with healthcare standards.

Biomedical Equipment Technician I

Crothall Healthcare
05.2023 - 11.2024
  • Developed expertise in medical device maintenance through hands-on experience and self-study.
  • Independently troubleshoot and repair a wide range of critical medical devices, including patient monitors, infusion pumps, life-support equipment, telemetry systems, beds, stretchers, and ICU mattresses, ensuring optimal performance and patient safety.
  • Led initiatives that reduced service response time by 20% and improved preventive maintenance processes.
  • Recognized as a top performer, increasing efficiency by 35% and enhancing customer satisfaction.

Helper

Wayne Automatic Fire Sprinklers, Inc.
12.2022 - 05.2023
  • Managed installation and testing of fire sprinkler systems per WAFS and Florida regulations for commercial, residential, industrial, and institutional sites.
  • Assisted lead technicians with inspections and testing to ensure sprinkler system functionality and compliance.

Education

Bachelor of International Business -

Institución Universitaria Politécnico Grancolombiano
08.2014

Skills

  • Self-Learning & Adaptability
  • Detail-Oriented & Organized
  • Work Ethic & Reliability
  • Creative & Enthusiastic
  • Effective Communication & Problem-Solving
  • Bilingual: Spanish (native), English (fluent)

Accomplishments

  • Trained and onboarded several field service technicians at Bio Tech Services.
  • Top Performer in 2023 & 2024: Increased service efficiency and team performance by 35%.
  • Academic Honors: Graduated top of class from Centro Educativo Bilingüe Internacional (C.E.B.I.), Ecuador.
  • Sales & Personal Development Certificates – Pasosalexito.com (2022).

Timeline

Field Service Technician

Bio Tech Services, Inc.
11.2024 - Current

Biomedical Equipment Technician I

Crothall Healthcare
05.2023 - 11.2024

Helper

Wayne Automatic Fire Sprinklers, Inc.
12.2022 - 05.2023

Bachelor of International Business -

Institución Universitaria Politécnico Grancolombiano

OTHER EXPERIENCE

  • Bakery Manager | Jessy’s Pastries, Oceanside, NY March 2021 – November 2022

- Managed daily operations, staff training, and customer service.

- Oversaw production of 2,000+ baked goods weekly and improved efficiency.

  • Founder & Content Creator | Winu, Ambato, Ecuador January 2020 – February 2021

- Launched and promoted a high-end food delivery service.

- Handled branding, logistics, and Spanish-language customer support.

  • Online Sales Administrator | MR Distribuciones, Ambato, Ecuador January 2012 – December 2019

- Managed online customer service, inventory, and social media.

- Handled bilingual communications and streamlined product delivery.

  • Event Logistics Coordinator | Mega Eventos Digitales, Bogotá, Colombia November 2008 – December 2011

- Coordinated logistics and vendors for events.

- Led on-site teams and managed setup for smooth execution.

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