MARADONA DESIR
Elizabeth,NJ
Summary
Seasoned Installation Project Manager with a proven track record at PamiTV Engagement Services, adept in leading large-scale IT and network installations. Excelled in project planning, coordination, and execution, ensuring compliance and budget adherence. Skilled in Cisco Meraki, with a strong emphasis on problem-solving and client satisfaction, achieving a 75% first-call resolution rate.
Overview
13
13
years of professional experience
Work History
Installation Project Manager
PamiTV Engagement Services
08.2023 - 10.2024
- Developed detailed project plans, defined scope and objectives, and managed timelines, budgets, and resources
- Coordinated with clients, vendors, and internal teams to meet project milestones
- Oversaw on-site installations, ensuring compliance with safety and quality standards
- Identified and mitigated project risks while ensuring budget adherence
- Maintained comprehensive project documentation and conducted post-installation reviews
IT Project Manager
Gazelle Intense Solutions
10.2021 - 12.2022
- Led a large-scale system migration for over 100 luxury retail stores across the U.S
- (e.g., Versace, Jimmy Choo)
- Replaced outdated Cisco 891 routers with Meraki MX65 routers and configured Meraki cloud systems
- Installed and configured security cameras, audio systems, and mobile POS systems
NOC Network Administrator
Hudson Group/Dufry
10.2016 - 03.2020
- Provided Tier 1-3 support for Windows OS environments, resolving network, hardware, and software issues
- Created and managed networks using Cisco Meraki Cloud and supported Aptos POS systems
- Configured security cameras, access points, and mobile devices using Soti MobiControl
- Troubleshot network issues, including connectivity for printers, POS devices, and mobile devices
POS/IT Support Analyst
Barneys New York (via Addison Group)
01.2016 - 05.2016
- Provided technical support for POS systems, hardware, and back-office applications
- Installed, maintained, and monitored networked devices and systems
- Delivered training and troubleshooting for end-users, including Active Directory account creation
- Supported retail system migrations and IPv4 configurations
Help Desk Technician
Fuji Film/CGSINC
04.2013 - 07.2015
- Resolved hardware, software, and connectivity issues with a 75% first-call resolution rate
- Exceeded call-handling goals by 25%, managing 60+ calls daily
- Configured LANs, WANs, DNS, and DHCP, providing both on-site and remote support
Computer Technician
Lincoln Technical Institute
03.2012 - 04.2013
- Built, installed, and configured computer/network hardware and software
- Provided network and internet support while documenting and troubleshooting technical issues
- Delivered excellent communication and customer service while enhancing technical skills
Education
Certificate - Computer Networking and Security
Lincoln Technical Institute
Edison, NJ01.2013
Skills
- Windows 7-10 OS
- IOS
- Mac OSX
- Active Directory
- AirWatch
- Micros POS
- ServiceNow
- Remedy
- Cisco Meraki
- VPN
- Citrix
- Aptos
- JDA
- Soti MobiControl
- Microsoft Office
- SharePoint
- Kronos Workforce Center
- Bomgar
- Service Channel
- Cisco Meraki Routers
- Cisco Switches
- Mobile Devices
- Mobile POS Devices
- Motorola
- AP
- AS400
- Dell PCs and Laptops
- Network Printers
- POS Printers/Scanners
- Cradlepoint
- Red Box Firewall
- IPsec Configuration
- DNS
- DHCP
- RAS Server
- LAN/WAN
- TCP/IP
Languages
English
Full Professional
French
Professional
Haitian Creole
Native/ Bilingual
Timeline
Installation Project Manager
PamiTV Engagement Services
08.2023 - 10.2024
IT Project Manager
Gazelle Intense Solutions
10.2021 - 12.2022
NOC Network Administrator
Hudson Group/Dufry
10.2016 - 03.2020
POS/IT Support Analyst
Barneys New York (via Addison Group)
01.2016 - 05.2016
Help Desk Technician
Fuji Film/CGSINC
04.2013 - 07.2015
Computer Technician
Lincoln Technical Institute
03.2012 - 04.2013
Certificate - Computer Networking and Security
Lincoln Technical Institute
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