Summary
Overview
Work History
Education
Skills
Languages
Timeline
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María Fernanda Mendoza

Miami,FL

Summary

I am a business professional with over 18 years of experience in Business Operations leading successful projects and cross-functional teams for a top global corporation and many international startup companies. My areas of expertise include Strategic Business Planning and Execution, Project/Program Management, Human Resources and Talent Acquisition Management, Process Improvement, Information Technology, Product, Problem Solving, Operational Performance Metrics, Compliance and Risk Management, Marketing, Supply Chain Management, Vendor Relationship, Procurement, and Customer Success.

Overview

19
19
years of professional experience

Work History

Operations Director

SECORE International, Inc.
Miami, FL
06.2022 - Current
  • Use analytical and business process management to develop full-scale projects to improve
  • Work with legal counsel to ensure compliance with international, federal, state, and local regulations
  • Ensure the timely execution of insurance, legal, and government filings
  • Develop an organizational readiness approach for the implementation of new technologies
  • Oversee human resources and talent acquisition processes
  • Oversee IT infrastructure and technology priorities
  • In collaboration with the Board Treasurer, oversee accounting contractors manage the organization's overall financial management including banking, accounting, payroll, annual audit, and tax preparation
  • Work with the accounting team on monthly expense and revenue allocation, and budget preparation
  • Support the Board of Directors with Board and Committee meetings, manage Board annual commitment letters, and retain a repository of all board documents
  • Work with the Executive Director and senior staff to develop a grants tracking system that allocates funding according to expenses, including overhead and staff time
  • Supervise the work of the Administrative and Grant Manager to ensure the timeliness and accuracy of the accounting process
  • Ensure the accuracy and timeliness of all international shipments of materials and supplies to field locations, working in close collaboration and consultation with partners.

Chief of Staff

EdgeUno Inc.
Miami, FL
01.2021 - 06.2022
  • Managed the Human Resources, IT, Talent Acquisition, Marketing, Logistics, Travel, and Procurement teams
  • Provided department leaders with recommendations and consultation to improve teamwork
  • Aligned process improvement opportunities with associated key performance indicators (KPI)
  • Partnered with the CEO and leadership team to develop strategies and associated execution plans
  • Determined Objectives and Key Results (OKRs) to measure performance
  • Created, executed, and enforced operational and financial procedures and policies
  • Led cross-functional process design teams to develop and implement solutions to complex operational problems
  • Facilitated change management activities such as impact assessments, stakeholder analysis, and communication plans across divisions
  • Led senior management teams through M&A due diligence processes
  • Drove key projects including customer engagements, business analysis, and organizational changes
  • Drove communications focused on reinforcement of the team's mission, strategy, culture, progress, and employee engagement
  • Participated in expansion activities (investments, acquisitions, alliances)
  • Structured headcount, financial budgeting, and reporting in partnership with Finance, team leaders, and budget owners
  • Facilitated organization excellence by synthesizing team feedback, working on development, diversity, and leadership initiatives, and acting as a sounding board for all levels of the team
  • Action item management: Made sure there was accountability for each leader
  • Drove project management initiatives along with PMO leadership.

Operations Director

BucksApp Corp
Miami, FL
01.2020 - 01.2021
  • Acted as a strategic advisor to the President and CEO, providing insights and recommendations to support decision-making
  • Led cross-functional initiatives and ensured alignment across teams to achieve company-wide goals
  • Developed and implemented processes and systems to improve the efficiency and effectiveness of the organization
  • Ensured compliance with all government regulations regarding data privacy, consumer security, and the use of financial technology in general
  • Developed and implemented initiatives, business plans, and change management efforts in collaboration with key stakeholders across the company
  • Oversaw the Accounting unit for the correct allocation of assets, liabilities, revenue, and expenses for forecasting and budget creation
  • Monitored financial reports and conveyed concerns to the CEO and President of the company
  • Developed and managed clear communication plans
  • Collaborated with functional leaders to develop and track key performance indicators (KPIs) and other metrics to measure business performance.

Director of Operations

AutoLeadStar Inc.
Miami, FL
12.2017 - 01.2020
  • In charge of Customer Success Operations: Oversaw and ensured a smooth transition of customers from Close, through Onboarding, and into the Retention phase
  • Led end-to-end strategic, cross-functional process redesign workshops with business teams
  • Managed the back-end support of new and ongoing client accounts
  • Evaluated current processes and design ways to reengineer the process to create efficiencies and enhance controls
  • Developed and shared best practices to drive adoption and ROI for customers
  • Designed an organizational readiness program for a key technology replacement that impacted 500+ clients and staff
  • Oversaw monthly and quarterly financial performance and assessed against budget, financial, and operational goals
  • Developed and maintained strong relationships with key decision-makers inside automotive organizations
  • Oversaw the organization's IT services (with the outsourced provider) and ensured the cybersecurity program aligned with industry best practices
  • Identified and developed new opportunities for expanding each customer's use and adoption of the product
  • Implemented systems and processes to improve efficiency and reduce project costs and duration
  • Oversaw HR and Talent Acquisition functions such as attracting and retaining talent and mentoring team members.

COO

THE DREAM VR, INC.
Miami, FL
07.2014 - 12.2017
  • Oversaw daily operations and administrative processes of the organization, including IT, HR, Product, Accounting, Marketing, and Operations
  • Established policies that promoted the organization's culture and vision
  • Analyzed the technology infrastructure and identified the next level of information technology and systems that supported the growth of programs and the organization's overall
  • Represented the company with clients, investor capitalists, and business partners in the U.S
  • And Latin America
  • Collaborated with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization
  • Created and communicated operations strategy and policies
  • Defined critical metrics and developed dashboards to track business performance; reported findings to senior leadership to define long-term strategy and decision-making.

Strategy and Operations Consultant

New Frontier Nomads, Inc.
Miami, FL
07.2013 - 07.2014
  • Provided leadership, supervision, mentoring, and development of department managers and support staff in the areas of HR, IT, Marketing, Customer Success, compliance, and general operations
  • Streamlined the corporate planning process, creating a centralized planning platform that reduced budget preparation time by two weeks
  • Developed metrics to drive performance dialogue, capacity management, and process improvement
  • Succeeded in revitalizing the organization, driving the implementation of recommendations, and training new resources in-house and abroad for the Latin American market
  • Created an optimal staffing model for consultants resulting in annual payroll work hours savings of 20%
  • Redesigned processes benchmarking and industry research, information systems design and implementation, line management, and management training.

Materials Operations Director

DEL MONTE FRESH PRODUCE INC.
Miami, FL
09.2011 - 04.2013
  • Managed the packaging supply chain process for Fresh Cut, Re-pack, and Distribution Center division's Operations
  • Drove the definition and implementation of consolidated, streamlined, and standardized global operational processes and sharing of best practices
  • Developed blanket orders through min/max agreements, to leverage overall buying power which resulted in a $200,000 annual savings
  • Managed and monitored the inventory function/stock control of regional managers in the U.S and Latin America
  • Led change management planning for division changes that impacted staff around the U.S
  • Created, maintained, and conducted the process improvement training
  • Developed new packaging products and graphics, by liaising with the Marketing department
  • Trained and helped enforce Oracle purchasing procedures in the U.S in Latin America divisions
  • Built relationships with vendor channels' leadership teams, regional production leadership, and operations executives as appropriate
  • Used relationships to measurably decrease the cost of packaging products through all production, and marketing channels
  • Built relationships with packaging manufacturers, gaining credibility through an in-depth understanding of the financial and operations imperatives of the Corporation
  • Reviewed and resolved issues affecting Corporation compliance, legal requirements, and customer/Corporation objectives
  • Tracked and reviewed gross and net sales including gross margins in producing forecasts and trend analyses on an ongoing basis
  • Analyzed and interpreted monthly variances and trends between budgets, actual and prior results in developing projections and forecast.

Information Technology Operations Director

DEL MONTE FRESH PRODUCE INC.
Miami, FL
12.2006 - 09.2011
  • Led the Asset Management and IT procurement process including tracking, and upgrading equipment and licenses to ensure their cost-effective procurement
  • Designed an organizational readiness program for a human resources technology implementation that impacted 50,000 employees globally
  • Identified and prioritized process improvement opportunities across the division, ensuring alignment with strategic priorities
  • Conducted financial analysis of requested replacements to ensure legitimacy and justification of requests
  • Directed operational changes: increased efficiencies and customer satisfaction
  • Developed and managed operations plan to be executed jointly with select Corporation divisions' executives
  • Oversaw capital acquisition projects ranging from $500,000 to $2,000,000
  • Managed end-to-end processes, department/end-user IT equipment requests, and implementation processes
  • Collaborated on the management of the department budget exceeding $100 million with a solid history of devising strategic business plans, leading cross-functional execution, and exceeding expectations, from an Asset Management view
  • Managed the forward financial planning for selected outsourcing channels, including revenue goals and commitments, product margins, and special programs
  • Maintained high activity rates with outsourced consultants, communicating with key individuals and all managed partners at least weekly
  • Was the point of contact for Latin American divisions
  • Negotiated and translated contracts for the IT divisions in the U.S
  • And Latin America
  • Managed helpdesk for corporate incidents, through appropriate service resources
  • Managed the department's accounting and back-office operations
  • Computerized daily accounting functions improving monthly close times by 20%.

Information Technology Operations Manager

DEL MONTE FRESH PRODUCE INC.
Miami, FL
05.2005 - 12.2006
  • Responsible for the purchase requisition process within the IT department
  • Ordered and received equipment related to tickets at the Service Desk, completed assigned tasks, and provided information to Desk Side Support Services
  • Maintained inventory, reassignment, redeployment, and disposal of equipment
  • Analyzed and corrected invoice discrepancies for the IT department
  • Logged and tracked all global IT related to Capital Authorization Requests, as well as Consulting Services Requests
  • Built business plans that deliver Corporation objectives in the areas of Development/Deployment
  • Built collaborative relationships with vendors and consultants
  • Delivered Corporation reports to operations management
  • Established and maintained effective work relationships within the department, and the Corporation
  • Provided insight into competitive pricing scenarios and bid opportunities
  • Negotiated and translated contracts for the IT divisions in the U.S
  • And Latin America.

Education

Bachelor's Degree in Business Administration, Management and Operations -

MDC

Bachelor's Degree in Industrial Design -

Universidad Jorge Tadeo Lozano

Skills

  • Oracle Applications (Procurement, HR, Capital, CRM)
  • Covus Financial Application
  • Microsoft Office 2003,2007, 2010, 2016, 2019, 365 (Word, Excel, PowerPoint, Visio, Project)
  • Windows 98/ME/2000/XP/7/10
  • QuickBooks
  • Google Drive
  • Computer Associates Unicenter Asset Management Console
  • InfoPath 2007 Design Form Templates
  • Salesforce
  • Draw IO
  • Miro
  • Tableau
  • Adobe Acrobat Professional
  • I2 Transportation Management System
  • Produce Pro
  • Trello
  • Slack
  • ZOHO
  • Jira
  • Asana
  • Mondaycom
  • ClickUp
  • AccountSight
  • ITIL Service Certified
  • Google Ads Fundamentals Certified
  • Google Project Management Certified
  • Google Foundations of Digital Marketing and E-commerce Certified
  • Google Analytics
  • E-Commerce
  • Zendesk
  • Social Media
  • SaaS
  • Content Marketing

Languages

  • English (fluent)
  • Spanish (native)

Timeline

Operations Director

SECORE International, Inc.
06.2022 - Current

Chief of Staff

EdgeUno Inc.
01.2021 - 06.2022

Operations Director

BucksApp Corp
01.2020 - 01.2021

Director of Operations

AutoLeadStar Inc.
12.2017 - 01.2020

COO

THE DREAM VR, INC.
07.2014 - 12.2017

Strategy and Operations Consultant

New Frontier Nomads, Inc.
07.2013 - 07.2014

Materials Operations Director

DEL MONTE FRESH PRODUCE INC.
09.2011 - 04.2013

Information Technology Operations Director

DEL MONTE FRESH PRODUCE INC.
12.2006 - 09.2011

Information Technology Operations Manager

DEL MONTE FRESH PRODUCE INC.
05.2005 - 12.2006

Bachelor's Degree in Business Administration, Management and Operations -

MDC

Bachelor's Degree in Industrial Design -

Universidad Jorge Tadeo Lozano

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María Fernanda Mendoza