Mara Gueits
Ocala,FL
Summary
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Picker Packer
Amazon
11.2021 - 03.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
Elderly Caregiver
Independent Employer
01.2018 - 08.2020
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
Retail Sales Associate
Payless Shoe Source
01.2015 - 02.2018
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Implemented feedback from customer surveys to enhance shopping experience.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Coordinated with stock team to expedite restocking of high-demand items.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Supported store management in planning and executing seasonal promotions and sales events.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Picker & Packer
Lilly Pulitzer
07.2014 - 06.2015
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
- Facilitated seamless order fulfillment with proper preparation of shipping documents, including invoices, packing slips, and waybills.
- Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
Retail Sales Associate
Body Central
09.2012 - 01.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
Housekeeping Cleaner
Independant
01.2006 - 12.2008
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Picker Packer Shipper
Burlinton Coat Factory Warehouse
09.2001 - 03.2003
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Prepared and checked outbound shipments for accuracy.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Received new stock and input values into computer system.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Education
GED -
Eugenio Maria De Hostos
Mayaguez,PR06-1992
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Calm under pressure
- Dependable and responsible
- Organizational skills
- Excellent communication
- Organization and time management
Languages
Spanish
Native or Bilingual
Timeline
Picker Packer
Amazon
11.2021 - 03.2022
Elderly Caregiver
Independent Employer
01.2018 - 08.2020
Retail Sales Associate
Payless Shoe Source
01.2015 - 02.2018
Picker & Packer
Lilly Pulitzer
07.2014 - 06.2015
Retail Sales Associate
Body Central
09.2012 - 01.2015
Housekeeping Cleaner
Independant
01.2006 - 12.2008
Picker Packer Shipper
Burlinton Coat Factory Warehouse
09.2001 - 03.2003
GED -
Eugenio Maria De Hostos