Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Marah Alshomali

Flint,MI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Jewelry Sales Associate

Macy's
10.2023 - Current
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Wrapped, boxed and weighed bakery department products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Front Desk Receptionist

LaVida Massage
08.2023 - Current
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Completed all tasks in compliance with company policies and procedures.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.

Sales Associate

Macy's
09.2019 - 06.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Representative

Innovative Client Connections
08.2021 - 02.2022
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Developed and implemented sales strategies to increase profits.

Sales Associate

Boost Moblie
04.2019 - 06.2019
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Amy's Collection
08.2017 - 12.2018
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Cashier

Downtown Supermarket
03.2014 - 08.2017
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Latin Patriarchate Schools
Jordan
12.2014

Skills

  • Customer Assistance
  • Cash Handling
  • Store Organization
  • Product Knowledge
  • Flexible Hours
  • Information Analysis
  • Strong Communication and Interpersonal Skills
  • Meeting Sales Goals
  • Positive Customer Engagement
  • Relationship Building
  • Goal-Driven
  • Decision-Making
  • Adaptable and Flexible

Additional Information

I immigrated to the USA back in 2019 and have successfully became a citizen after 5 years of being a lawful permanent resident.

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Jewelry Sales Associate

Macy's
10.2023 - Current

Front Desk Receptionist

LaVida Massage
08.2023 - Current

Sales Representative

Innovative Client Connections
08.2021 - 02.2022

Sales Associate

Macy's
09.2019 - 06.2022

Sales Associate

Boost Moblie
04.2019 - 06.2019

Sales Associate

Amy's Collection
08.2017 - 12.2018

Cashier

Downtown Supermarket
03.2014 - 08.2017

High School Diploma -

Latin Patriarchate Schools

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Marah Alshomali