Marah Baugher
Mount Airy,MD
Summary
Access Control Specialist who excels at analyzing, prioritizing and acting on customer needs while exhibiting professionalism and sound judgment. Skilled in analyzing tasks to be completed and delegating to a team of people to be completed in a timely maner. Highly focused and results-oriented professional who successfully supports complex, deadline-driven operations. Customer-oriented, highly organized and computer-savvy. Proficient trainer with patience and adaptable teaching techniques to appeal to multiple learning styles.
Overview
14
14
years of professional experience
Work History
Consultant
LMI
Tysons Corner, VA
07.2021 - 02.2024
- Assisted in developing new methods for data collection, analysis techniques and implemented customized strategies to meet client needs.
- Managed multiple accounts simultaneously, ensuring all security needs and regulations were met.
- Developed and implemented account management strategies to increase customer satisfaction.
- Developed and maintained training materials, including job aids, handouts, and presentations. While analyzing feedback from participants in order to assess the effectiveness of each training program.
- Maintained secure access control over sensitive information within databases while conducted regular audits of database security measures and user access privileges.
VTC Surveyor/Archiver/Technician
Rolling Wave Technologies LLC
Halethorpe, MD
05.2019 - 06.2021
- Usage of ticketing system (Kingston) and blueprint software (BluePrinter/Autodesk Suite).
- Aided in the development of a document used to collect VTC data. Copied over 700 records and documents to digital format to preserve data and history. Developed and maintain a digital filing system to streamline usage and ain is retrievability on the share file.
- Work closely with team members to meet project requirements and deadlines.
- Conducted hands on training for clients after implementing new hardware software.
- Maintained composure and patience while using de-escalation techniques when encountered with difficult client situations.
- Maintained open lines of communication with customers, service departments, field technicians and management to expedite customer satisfaction.
- Familiarity with scheduling processes to best meet clients needs.
- Delegated assignments and coordinated work of junior team members.
- Recognized by management for providing exceptional customer service.
- Defined strategies and created a plan to achieve ambitious operational objectives.
Nursery Manager
Mount Hebron Presbyterian Church
Ellicott City, MD
02.2017 - 08.2020
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Trained childcare providers in instructional approaches to help young children develop foundational learning concepts.
- Responded to classroom emergencies and helped handle medical, emotional and behavioral concerns.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Access Control Specialist
OMNIPLEX World Services Corporation
Hanover, MD
09.2018 - 02.2019
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Guarded restricted areas to prevent unauthorized entry.
- Checked credentials and issued passes before allowing access to property.
Nanny
Self Employed
, MD
04.2013 - 09.2018
- Developed lasting, professional relationships with families by encouraging open communication and feedback to continue to better my care.
- Screened Resumes, conducted interviews, and hired backup for existing and potential needs.
- Advertising of my business including promotion through social media, flyers, and coupons.
- Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
- Provided safe and efficient transportation to and from activities and events.
Personal Assistant
Universal Tickets Inc
Lutherville Timonium, MD
04.2013 - 09.2017
- Collaborated with other administrative team members, human resources and the finance department on special projects and events.
- Managed daily schedule for the children. Compiled lists and managed household inventory.
- Wrote job requirements, screen resumes, and conducted first round interviews of candidates for back up care. As well as writing and providing training and reference material for new employees.
- Kept organized records of expenses and maintainable history of company vehicle.
Sales/Customer Service
Retail
, MD
09.2009 - 04.2013
- Collaborated with other administrative team members, human resources and the finance department on events.
- Handled and distributed all incoming and outgoing mail.
- Managed desktop publishing and proposal and memo typing. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Served as Executive Assistant to the marketing manager and senior product managers.
- Key holder to multiple stores. Maintained proper stock levels and signage while keeping inventory in multiple locations.
- Screened potential new employees and conducted first round interviews.
- Provided hands on training for new employees.
Patient Registration
Shady Grove Adventist Hospital
Rockville, MD
01.2010 - 06.2011
- Collected patient data and personal information and input it in a timely fashion to hospitals data collection software.
- Maintained an up to date knowledge of HIPPA and other privacy policies to protect patient information.
- Maintained an up to date knowledge of health care providers such as Kaiser, BlueCross, Medicare, and Medicaid.
- Traveling between units to provide a quality experience to multiple locations.
- Conducted/filed financial transactions.
Education
High School Diploma -
Northeast High School
2008
Lexmark -
Lexmark Printer Certified
08.2020
Skills
- Microsoft Office proficiency
- Proper phone etiquette
- Skilled trainer
- Time management
- Self-starter
- Meticulous attention to detail
- Professional and mature
- Strong problem solver
- Works well under pressure
Affiliations
17 times 5 star rated for character, independence, dependability, quick thinking, and having a constant updated knowledge in my trade.
Timeline
Consultant
LMI
07.2021 - 02.2024
VTC Surveyor/Archiver/Technician
Rolling Wave Technologies LLC
05.2019 - 06.2021
Access Control Specialist
OMNIPLEX World Services Corporation
09.2018 - 02.2019
Nursery Manager
Mount Hebron Presbyterian Church
02.2017 - 08.2020
Nanny
Self Employed
04.2013 - 09.2018
Personal Assistant
Universal Tickets Inc
04.2013 - 09.2017
Patient Registration
Shady Grove Adventist Hospital
01.2010 - 06.2011
Sales/Customer Service
Retail
09.2009 - 04.2013
High School Diploma -
Northeast High School
Lexmark -
Lexmark Printer Certified
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