Marah Bilal Ali Al-Ashab
Dubai
Summary
Finance professional with extensive expertise in admissions and customer service, supported by a solid foundation in school administration and student enrollment management. Results-driven with 5+ years of experience in managing student applications, enrollment pipelines, and delivering exceptional customer service. Highly proficient in ISAM, OASIS, Salesforce, and Phoenix database systems, with a proven track record in optimizing operational workflows and enhancing data accuracy. Skilled in CAT4 assessment coordination, parent engagement, and ensuring full compliance with educational policies and regulations. Recognized for driving cohesive team collaboration, building strong relationships with families, and contributing to school enrollment targets. Passionate about creating a positive admissions journey and being part of Al Salam Community family.
Overview
9
9
years of professional experience
Work History
Admissions Officer
AL Salam Community School
01.2022 - Current
- Led the admissions process, providing detailed information about the school's procedures, curriculum, and fees to prospective parents
- Ensured 100% compliance with Ministry of Education regulations by facilitating the timely submission of all required admissions documents
- Managed the ISAM database, maintaining up-to-date records for over 500 students
- Prepared detailed statistical reports on student demographics for senior management, aiding in data-driven strategic planning
- Coordinated CAT4 assessments and monitored student progress, improving tracking accuracy by 15%
- Registered all students on the KHDA system, managing critical documents such as Emirates IDs, passport copies, and birth certificates
- Processed student transfers, maintaining up-to-date and accurate records on the KHDA system
Admission Secretary
GEMS Education
08.2018 - 01.2022
- Led the admissions documentation process and ensured full compliance with Ministry of Education requirements
- Collaborated with cross-functional teams to meet enrollment targets, contributing to a 20% increase in student retention
- Optimized OASIS database management, reducing data entry errors by 10% and enhancing overall data accuracy
- Provided exceptional customer service by addressing inquiries and resolving concerns with professionalism and efficiency
- Registered students in the KHDA system and maintained up-to-date enrollment records, facilitating seamless student transfers
Priority banking-customer Service representative
Abu Dhabi Islamic Bank
02.2017 - 08.2018
- Delivered exceptional banking support to high-priority clients, increasing customer satisfaction scores by 12%
- Advised clients on banking products, leading to a 15% increase in product uptake
- Contributed to fraud prevention efforts, resulting in a 5% reduction in incidences
Call Centre representative
Air Arabia
10.2015 - 02.2017
- Managed flight bookings and customer inquiries, consistently meeting productivity and satisfaction targets
- Resolved 95% of escalated customer complaints and inquiries within the first call, ensuring efficient service delivery
Education
Bachelor of Finance -
Emirates Institute of Banking and Finance Studies
Sharjah, UAE01.2021
Diploma in Finance -
Emirates Institute of Banking and Finance Studies
Sharjah, UAE01.2015
High School Diploma -
Al-Ahliya Private School
Sharjah, UAE01.2012
Skills
- ISAMS
- OASIS
- Salesforce
- Phoenix Database Management
- CAT4 Assessment Coordination
- Microsoft Office Suite
- Excellent Communication
- Customer Service
- Team Leadership
- Collaboration
- Adaptability
- Problem-Solving
- Time Management
- Organization
Personal Information
- Date of Birth: 14/05/1995
- Nationality: Jordanian
- Marital Status: Married
- UAE Golden Visa Holder
- Driving License
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Admissions Officer
AL Salam Community School
01.2022 - Current
Admission Secretary
GEMS Education
08.2018 - 01.2022
Priority banking-customer Service representative
Abu Dhabi Islamic Bank
02.2017 - 08.2018
Call Centre representative
Air Arabia
10.2015 - 02.2017
Diploma in Finance -
Emirates Institute of Banking and Finance Studies
High School Diploma -
Al-Ahliya Private School
Bachelor of Finance -
Emirates Institute of Banking and Finance Studies
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