Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
background-images
Marah Bilal Ali Al-Ashab

Marah Bilal Ali Al-Ashab

Dubai

Summary

Finance professional with extensive expertise in admissions and customer service, supported by a solid foundation in school administration and student enrollment management. Results-driven with 5+ years of experience in managing student applications, enrollment pipelines, and delivering exceptional customer service. Highly proficient in ISAM, OASIS, Salesforce, and Phoenix database systems, with a proven track record in optimizing operational workflows and enhancing data accuracy. Skilled in CAT4 assessment coordination, parent engagement, and ensuring full compliance with educational policies and regulations. Recognized for driving cohesive team collaboration, building strong relationships with families, and contributing to school enrollment targets. Passionate about creating a positive admissions journey and being part of Al Salam Community family.

Overview

9
9
years of professional experience

Work History

Admissions Officer

AL Salam Community School
01.2022 - Current
  • Led the admissions process, providing detailed information about the school's procedures, curriculum, and fees to prospective parents
  • Ensured 100% compliance with Ministry of Education regulations by facilitating the timely submission of all required admissions documents
  • Managed the ISAM database, maintaining up-to-date records for over 500 students
  • Prepared detailed statistical reports on student demographics for senior management, aiding in data-driven strategic planning
  • Coordinated CAT4 assessments and monitored student progress, improving tracking accuracy by 15%
  • Registered all students on the KHDA system, managing critical documents such as Emirates IDs, passport copies, and birth certificates
  • Processed student transfers, maintaining up-to-date and accurate records on the KHDA system

Admission Secretary

GEMS Education
08.2018 - 01.2022
  • Led the admissions documentation process and ensured full compliance with Ministry of Education requirements
  • Collaborated with cross-functional teams to meet enrollment targets, contributing to a 20% increase in student retention
  • Optimized OASIS database management, reducing data entry errors by 10% and enhancing overall data accuracy
  • Provided exceptional customer service by addressing inquiries and resolving concerns with professionalism and efficiency
  • Registered students in the KHDA system and maintained up-to-date enrollment records, facilitating seamless student transfers

Priority banking-customer Service representative

Abu Dhabi Islamic Bank
02.2017 - 08.2018
  • Delivered exceptional banking support to high-priority clients, increasing customer satisfaction scores by 12%
  • Advised clients on banking products, leading to a 15% increase in product uptake
  • Contributed to fraud prevention efforts, resulting in a 5% reduction in incidences

Call Centre representative

Air Arabia
10.2015 - 02.2017
  • Managed flight bookings and customer inquiries, consistently meeting productivity and satisfaction targets
  • Resolved 95% of escalated customer complaints and inquiries within the first call, ensuring efficient service delivery

Education

Bachelor of Finance -

Emirates Institute of Banking and Finance Studies
Sharjah, UAE
01.2021

Diploma in Finance -

Emirates Institute of Banking and Finance Studies
Sharjah, UAE
01.2015

High School Diploma -

Al-Ahliya Private School
Sharjah, UAE
01.2012

Skills

  • ISAMS
  • OASIS
  • Salesforce
  • Phoenix Database Management
  • CAT4 Assessment Coordination
  • Microsoft Office Suite
  • Excellent Communication
  • Customer Service
  • Team Leadership
  • Collaboration
  • Adaptability
  • Problem-Solving
  • Time Management
  • Organization

Personal Information

  • Date of Birth: 14/05/1995
  • Nationality: Jordanian
  • Marital Status: Married
  • UAE Golden Visa Holder
  • Driving License

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Admissions Officer

AL Salam Community School
01.2022 - Current

Admission Secretary

GEMS Education
08.2018 - 01.2022

Priority banking-customer Service representative

Abu Dhabi Islamic Bank
02.2017 - 08.2018

Call Centre representative

Air Arabia
10.2015 - 02.2017

Diploma in Finance -

Emirates Institute of Banking and Finance Studies

High School Diploma -

Al-Ahliya Private School

Bachelor of Finance -

Emirates Institute of Banking and Finance Studies
Marah Bilal Ali Al-Ashab