Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marah Jeffers

Mohawk,TN

Summary

Dynamic customer service professional with a strong work ethic and exceptional relationship-building skills. Proven ability to enhance customer satisfaction through effective problem resolution and cross-selling financial products. Helping friends is my business.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Andrew Johnson Bank
10.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Sought ways to improve processes and services provided.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Led quarterly customer service meetings to review performance and set goals for improvement.

Teller

Andrew Johnson Bank
10.2017 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
  • Counted, verified and handled bank deposits and armored car transactions.

Veterinary Receptionist

Greene County Veterinary Medical Center
06.2010 - 10.2017
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Entered data from pet records and office visits into computer system.
  • Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
  • Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Received and routed laboratory results to correct clinical staff members.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Assisted with medical coding and billing tasks.

Education

West Greene High School
Mosheim, TN
05.2007

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Approachable
  • Positive
  • Goal-oriented focus
  • Patience and empathy
  • Stress tolerance
  • Compliance, banking laws, and regulations
  • Banking
  • Listening and comprehension
  • Customer relationship building
  • Sales and Cross-selling
  • Fraud detection
  • Financial services
  • Consumer banking specialist
  • Currency and coin counter
  • Customer service
  • Bank deposits
  • Payment processing
  • Sorting and filing
  • Pleasant and personable
  • New account setup
  • Vault monitoring
  • Night and safe deposit procedures
  • Product and service sales
  • Team cooperation
  • Banking product sales
  • Drawer balancing
  • Regulatory compliance
  • Cash handling

Timeline

Customer Service Representative

Andrew Johnson Bank
10.2017 - Current

Teller

Andrew Johnson Bank
10.2017 - Current

Veterinary Receptionist

Greene County Veterinary Medical Center
06.2010 - 10.2017

West Greene High School

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