Robert Cooper
Suwanee,GA
Summary
Motivation driven Advance Client Operations Engineer with 2 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
4
4
years of professional experience
Work History
Technical Implementation Engineer
Landis+Gyr
Alpherreta, Georgia
11.2023 - Current
- Participated in team meetings to discuss project progress updates.
- Provide technical support for our tools and software
- Used our tools to read meters and get meters set up for customers or internal testing
- Find and escalate issues to the right department based on the issue and any relevant data found.
- Test meters and check they are within specification before sending them out to the customer.
- Write-up documents to send to customers providing step by step on using our tools.
- Use Oracle and MS SQL to find relevant data, assist in troubleshooting, and edit information as needed.
- Fill out request for change forms correctly and present the changes and justification
Advance Client Operations Engineer
NFHS Network
Atlanta, GA
08.2021 - 11.2023
- Investigated root causes for operation issues and developed appropriate corrective actions.
- Provided technical support to customers via phone and email over Zendesk, troubleshooting hardware, software, and network related issues.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Identified and resolved point-to-point, as well as tested client networks remotely to identify network speed and blocked ports.
- Set client units as static or DHCP upon request with given information from the client side.
- Add notes, new clients, and service calls to Salesforce
- Search Salesforce for unit information, parts and shipping, and specific unit information.
Customization Tech
APC W/ Ingenico
Cumming, GA
05.2021 - 08.2021
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Setup point of sales systems for clients
- Inspected and validated repairs before delivery.
- Ran tests on newly repaired point of sales equipment to confirm proper functionality.
Backroom Associate
HomeGoods, TJX Companies
Cumming, GA
07.2020 - 05.2021
- Assisted in unloading and stocking merchandise from delivery trucks.
- Organized backroom according to store policies and procedures.
- Maintained a clean, neat and organized stockroom environment.
- Verified incoming shipments against invoices for accuracy.
- Collaborated with team members to ensure efficient workflow within the department.
- Sorted merchandise into designated areas for storage or shipment.
Education
Bachelor of Science - Computer Science
University of North Georgia
Dahlonega, GA05.2023
High School Diploma -
North Forsyth High School
Cumming, GA05.2016
Skills
- AutoCad
- Technical Analysis
- Technical Troubleshooting
- Teamwork
- IP Addressing and Subnetting
- Linux
- Java
- Project Management
- Python
- switch/router IPV4 configuration
- Oracle/MS SQL
Timeline
Technical Implementation Engineer
Landis+Gyr
11.2023 - Current
Advance Client Operations Engineer
NFHS Network
08.2021 - 11.2023
Customization Tech
APC W/ Ingenico
05.2021 - 08.2021
Backroom Associate
HomeGoods, TJX Companies
07.2020 - 05.2021
Bachelor of Science - Computer Science
University of North Georgia
High School Diploma -
North Forsyth High School