Summary
Overview
Work History
Education
Skills
Timeline
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Robert Cooper

Suwanee,GA

Summary

Motivation driven Advance Client Operations Engineer with 2 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Overview

4
4
years of professional experience

Work History

Technical Implementation Engineer

Landis+Gyr
Alpherreta, Georgia
11.2023 - Current
  • Participated in team meetings to discuss project progress updates.
  • Provide technical support for our tools and software
  • Used our tools to read meters and get meters set up for customers or internal testing
  • Find and escalate issues to the right department based on the issue and any relevant data found.
  • Test meters and check they are within specification before sending them out to the customer.
  • Write-up documents to send to customers providing step by step on using our tools.
  • Use Oracle and MS SQL to find relevant data, assist in troubleshooting, and edit information as needed.
  • Fill out request for change forms correctly and present the changes and justification

Advance Client Operations Engineer

NFHS Network
Atlanta, GA
08.2021 - 11.2023
  • Investigated root causes for operation issues and developed appropriate corrective actions.
  • Provided technical support to customers via phone and email over Zendesk, troubleshooting hardware, software, and network related issues.
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
  • Identified and resolved point-to-point, as well as tested client networks remotely to identify network speed and blocked ports.
  • Set client units as static or DHCP upon request with given information from the client side.
  • Add notes, new clients, and service calls to Salesforce
  • Search Salesforce for unit information, parts and shipping, and specific unit information.

Customization Tech

APC W/ Ingenico
Cumming, GA
05.2021 - 08.2021
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Setup point of sales systems for clients
  • Inspected and validated repairs before delivery.
  • Ran tests on newly repaired point of sales equipment to confirm proper functionality.

Backroom Associate

HomeGoods, TJX Companies
Cumming, GA
07.2020 - 05.2021
  • Assisted in unloading and stocking merchandise from delivery trucks.
  • Organized backroom according to store policies and procedures.
  • Maintained a clean, neat and organized stockroom environment.
  • Verified incoming shipments against invoices for accuracy.
  • Collaborated with team members to ensure efficient workflow within the department.
  • Sorted merchandise into designated areas for storage or shipment.

Education

Bachelor of Science - Computer Science

University of North Georgia
Dahlonega, GA
05.2023

High School Diploma -

North Forsyth High School
Cumming, GA
05.2016

Skills

  • AutoCad
  • Technical Analysis
  • Technical Troubleshooting
  • Teamwork
  • IP Addressing and Subnetting
  • Linux
  • Java
  • Project Management
  • Python
  • switch/router IPV4 configuration
  • Oracle/MS SQL

Timeline

Technical Implementation Engineer

Landis+Gyr
11.2023 - Current

Advance Client Operations Engineer

NFHS Network
08.2021 - 11.2023

Customization Tech

APC W/ Ingenico
05.2021 - 08.2021

Backroom Associate

HomeGoods, TJX Companies
07.2020 - 05.2021

Bachelor of Science - Computer Science

University of North Georgia

High School Diploma -

North Forsyth High School

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Robert Cooper