MARAH REYES

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Developed estimates by costing materials, supplies, and labor.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Answering phones and doing invoices

• Examined service history and provided initial inspection of vehicle to identify issues.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Documented problems and corrective actions to maintain records.
• Streamlined appointment scheduling for improved efficiency and increased daily appointments.

• Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
• Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
• Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
• Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
• Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
• Enhanced departmental efficiency with thorough knowledge of insurance guidelines and medical terminology.
• Expedited claim processing by submitting complete and accurate information in accordance with payer requirements.
• Improved patient satisfaction by streamlining authorization processes and ensuring timely responses to inquiries.
• answering phones and filing paperwork.