Summary
Overview
Work History
Education
Skills
Certification
Interests
Personal Information
Tools And Software
Timeline
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MARAH SHAMMOUT

MARAH SHAMMOUT

SENIOR CONTROL TEAM - OPERATIONS SUPERVISOR
Jordan,UT

Summary

Experienced Senior Control Team Operations Supervisor with a track record of managing cross-functional teams in high-pressure environments. Skilled in exceeding operational targets, streamlining processes, and fostering professional growth. Proficient in data analysis for decision-making and continuous improvement. Strong leadership, adaptability, and commitment to high-quality standards. Seeking a challenging leadership role to drive efficiency and growth. Versatile Operations Supervisor known for resourceful and creative problem-solving. Recognized as a dedicated leader with a history of streamlining operations and delivering results.

Overview

14
14
years of professional experience
2
2
Certifications
2
2
Languages

Work History

SENIOR CONTROL TEAM OPERATIONS SUPERVISOR

Dun & Bradstreet Gulf - Taqyeem Project
12.2017 - 10.2025
  • Led a team of 100+ in a high-pressure environment, consistently surpassing performance targets and improving accuracy by 98%.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Developed and implemented process improvements that cut project timelines by 15% and increased overall efficiency.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Spearheaded cross-departmental coordination, ensuring seamless project execution and effective communication across teams.
  • Trained and mentored new team members, fostering a culture of continuous learning and professional growth.
  • Managed escalations and resolved operational challenges swiftly, maintaining service excellence.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

OFFICE MANAGER

Qudah Law Firm
02.2016 - 03.2017
  • Managed daily office operations, including scheduling, travel arrangements, and executive correspondence, ensuring smooth functioning.
  • Acted as a trusted liaison between senior partners and clients, delivering high levels of professionalism and discretion.
  • Overhauled administrative systems, improving workflow efficiency and reducing task turnaround times.
  • Handled sensitive legal documentation and maintained meticulous records to support case management.
  • Supervised office budgets and procurement, negotiating favorable terms with vendors and suppliers.
  • Successfully managed executive-level schedules and engagements, ensuring 100% adherence to deadlines and priorities.
  • Played a pivotal role in maintaining high levels of stakeholder satisfaction through effective communication and coordination.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

MEDICAL NETWORK SUPERVISOR & CASE MANAGER

Emirates-Jordan Medical Expenses & Insurance Management Co.
08.2013 - 02.2016
  • Supervised a network of healthcare providers, ensuring compliance with service agreements and delivering high-quality care.
  • Managed a high caseload efficiently, streamlining workflows to enhance service delivery.
  • Audited and reviewed medical claims, identifying discrepancies and driving corrective actions to maintain accuracy.
  • Negotiated contracts with healthcare providers, securing cost-effective solutions without compromising service quality.
  • Played a key role in developing training materials and mentoring new hires, contributing to team readiness.

EXECUTIVE ASSISTANT

Speed Care - Transportation & Shipments Services
02.2012 - 08.2013
  • Provided administrative support to the operations team, ensuring smooth coordination of daily tasks and client communications.
  • Oversaw shipment schedules and logistics, ensuring timely and accurate deliveries.
  • Maintained detailed records and prepared reports to assist in operational decision-making.
  • Assisted in developing and refining operational procedures, enhancing overall efficiency.
  • Acted as the primary point of contact for clients, resolving inquiries promptly and maintaining high satisfaction levels.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.

Education

BACHELOR OF ARTS - ENGLISH LITERATURE

Philadelphia University

Skills

Certification

Six Sigma Green Belt, 01/01/18

Interests

Reading
Fitness and Wellness
Traveling & Cultural Exchange

Personal Information

  • Date of Birth: 12/26/89
  • Nationality: Jordanian

Tools And Software

  • Microsoft Office (Excel, Word, PowerPoint)
  • Project Management Tools (Asana, Trello)
  • CRM Systems
  • Data Analysis Tools
  • G-Suite

Timeline

SENIOR CONTROL TEAM OPERATIONS SUPERVISOR

Dun & Bradstreet Gulf - Taqyeem Project
12.2017 - 10.2025

OFFICE MANAGER

Qudah Law Firm
02.2016 - 03.2017

MEDICAL NETWORK SUPERVISOR & CASE MANAGER

Emirates-Jordan Medical Expenses & Insurance Management Co.
08.2013 - 02.2016

EXECUTIVE ASSISTANT

Speed Care - Transportation & Shipments Services
02.2012 - 08.2013

BACHELOR OF ARTS - ENGLISH LITERATURE

Philadelphia University

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