Summary
Overview
Work History
Education
Skills
Certification
Interests
Personal Information
Tools And Software
Timeline
Generic
MARAH SHAMMOUT

MARAH SHAMMOUT

SENIOR CONTROL TEAM - OPERATIONS SUPERVISOR
Jordan,UT

Summary

Experienced Senior Control Team Operations Supervisor with a track record of managing cross-functional teams in high-pressure environments. Skilled in exceeding operational targets, streamlining processes, and fostering professional growth. Proficient in data analysis for decision-making and continuous improvement. Strong leadership, adaptability, and commitment to high-quality standards. Seeking a challenging leadership role to drive efficiency and growth. Versatile Operations Supervisor known for resourceful and creative problem-solving. Recognized as a dedicated leader with a history of streamlining operations and delivering results.

Overview

14
14
years of professional experience
2
2
Certifications
2
2
Languages

Work History

SENIOR CONTROL TEAM OPERATIONS SUPERVISOR

Dun & Bradstreet Gulf - Taqyeem Project
12.2017 - 10.2025
  • Led a team of 100+ in a high-pressure environment, consistently surpassing performance targets and improving accuracy by 98%.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Developed and implemented process improvements that cut project timelines by 15% and increased overall efficiency.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Spearheaded cross-departmental coordination, ensuring seamless project execution and effective communication across teams.
  • Trained and mentored new team members, fostering a culture of continuous learning and professional growth.
  • Managed escalations and resolved operational challenges swiftly, maintaining service excellence.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

OFFICE MANAGER

Qudah Law Firm
02.2016 - 03.2017
  • Managed daily office operations, including scheduling, travel arrangements, and executive correspondence, ensuring smooth functioning.
  • Acted as a trusted liaison between senior partners and clients, delivering high levels of professionalism and discretion.
  • Overhauled administrative systems, improving workflow efficiency and reducing task turnaround times.
  • Handled sensitive legal documentation and maintained meticulous records to support case management.
  • Supervised office budgets and procurement, negotiating favorable terms with vendors and suppliers.
  • Successfully managed executive-level schedules and engagements, ensuring 100% adherence to deadlines and priorities.
  • Played a pivotal role in maintaining high levels of stakeholder satisfaction through effective communication and coordination.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

MEDICAL NETWORK SUPERVISOR & CASE MANAGER

Emirates-Jordan Medical Expenses & Insurance Management Co.
08.2013 - 02.2016
  • Supervised a network of healthcare providers, ensuring compliance with service agreements and delivering high-quality care.
  • Managed a high caseload efficiently, streamlining workflows to enhance service delivery.
  • Audited and reviewed medical claims, identifying discrepancies and driving corrective actions to maintain accuracy.
  • Negotiated contracts with healthcare providers, securing cost-effective solutions without compromising service quality.
  • Played a key role in developing training materials and mentoring new hires, contributing to team readiness.

EXECUTIVE ASSISTANT

Speed Care - Transportation & Shipments Services
02.2012 - 08.2013
  • Provided administrative support to the operations team, ensuring smooth coordination of daily tasks and client communications.
  • Oversaw shipment schedules and logistics, ensuring timely and accurate deliveries.
  • Maintained detailed records and prepared reports to assist in operational decision-making.
  • Assisted in developing and refining operational procedures, enhancing overall efficiency.
  • Acted as the primary point of contact for clients, resolving inquiries promptly and maintaining high satisfaction levels.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.

Education

BACHELOR OF ARTS - ENGLISH LITERATURE

Philadelphia University

Skills

Team Leadership

Operations management

Performance monitoring

Staff supervision

Customer relations

Compliance management

Employee development

Project management

Customer relationship development

Team Training

Management

Certification

Six Sigma Green Belt, 01/01/18

Interests

Reading
Fitness and Wellness
Traveling & Cultural Exchange

Personal Information

  • Date of Birth: 12/26/89
  • Nationality: Jordanian

Tools And Software

  • Microsoft Office (Excel, Word, PowerPoint)
  • Project Management Tools (Asana, Trello)
  • CRM Systems
  • Data Analysis Tools
  • G-Suite

Timeline

SENIOR CONTROL TEAM OPERATIONS SUPERVISOR

Dun & Bradstreet Gulf - Taqyeem Project
12.2017 - 10.2025

OFFICE MANAGER

Qudah Law Firm
02.2016 - 03.2017

MEDICAL NETWORK SUPERVISOR & CASE MANAGER

Emirates-Jordan Medical Expenses & Insurance Management Co.
08.2013 - 02.2016

EXECUTIVE ASSISTANT

Speed Care - Transportation & Shipments Services
02.2012 - 08.2013

BACHELOR OF ARTS - ENGLISH LITERATURE

Philadelphia University
MARAH SHAMMOUTSENIOR CONTROL TEAM - OPERATIONS SUPERVISOR