Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
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Maraine McCormack

Philadelphia,PA

Summary

Passionate and enthusiastic Customer-focused, Goal-oriented, Personal Development Coach with exceptional interpersonal and leadership skills and over 10 years experience in consumer financing. Excellent reputation for exceeding goals, training highly effective staff, problem-solving, providing a warm and welcoming atmosphere.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Mortgage Loan Coordinator

Freedom Mortgage Corporation
02.2020 - 03.2022
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed FHA and VA loan files and updated to match current standards.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Provided valuable feedback to management that reduced conditionals by 25%.
  • Proactively identified solutions for customers experiencing credit issues.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Handled any conditions sent from underwriting departments.
  • Verified credit histories, personal references and employment backgrounds for each applicant.

Loan Document Processor (Temp)

Talent Flex Solutions/Loanlogics
08.2018 - 02.2019
  • Entered data into database software and verifying accuracy of data inputted
  • Indexed over 500 documents according to specific classifications
  • Checked for discrepancies within system and follow company's guidelines to resolve conflicts
  • Collaborated with team members to achieve target results
  • Participated in team-building activities to enhance working relationships
  • Identified issues, analyzed information and provided solutions to problems
  • Used Microsoft Word and other software tools to create documents and other communications
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

Assistant Retail Sales Manager

Dress Barn Dress Barn Woman
11.2015 - 08.2018
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Managed day-to-day store operation and handled scheduling for all store employees.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Mentored and trained sales associates for other store locations.
  • Closed each sale transaction with average of 5 plus items
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Exceeded targets by building, directing and motivating high-performing sales team.

Commercial Loan Specialist II

PNC Bank
11.2009 - 10.2015
  • Obtained copies of businesses' and applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Renewed over 700 SBA loans per week.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

Assistant Bank Manager

National Penn Bank
08.2004 - 10.2009


  • Observed, coached and developed tellers in support of reaching performance objectives.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Interviewed, hired and trained over new employees.
  • Replenished ATM and reconcile discrepancies.
  • Cross-sold bank products that meet customers' needs and company goals.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted with complex transactions using overrides and functions requiring additional authorization levels
  • Manage risk by ensuring team is in compliance with applicable regulations, policies and procedures, while demonstrating sound judgment within established limits.
  • Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
  • Assessed employee performance and developed improvement plans.
  • Participated in off-site networking and community events.

Education

Some College - Business Administration And Accounting

Pierce College
Philadelphia, PA
07.2024

High School Diploma -

Oberlin High School
Jamaica
07.1998

Skills

  • Efficient and Detail-Oriented
  • Organization and Time Management
  • Problem-solving
  • Self-motivated professional
  • Microsoft Office
  • Decision Making
  • Motivational skills
  • Team-building
  • Sales Strategies
  • Work Independently
  • Identify New Business Opportunities
  • Networking

Accomplishments

  • Supervised team of 6 staff members.
  • Successfully coach and trained highly effective team.
  • Always exceeds company's performance exceptions.
  • Detailed-oriented and highly motivated in serving the needs customers.
  • Successful published author and personal development coach.

Certification

  • John Maxwell Certified Leadership Trainer, Speaker, and Coach


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Mortgage Loan Coordinator

Freedom Mortgage Corporation
02.2020 - 03.2022

Loan Document Processor (Temp)

Talent Flex Solutions/Loanlogics
08.2018 - 02.2019

Assistant Retail Sales Manager

Dress Barn Dress Barn Woman
11.2015 - 08.2018

Commercial Loan Specialist II

PNC Bank
11.2009 - 10.2015

Assistant Bank Manager

National Penn Bank
08.2004 - 10.2009

Some College - Business Administration And Accounting

Pierce College

High School Diploma -

Oberlin High School

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Maraine McCormack