Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maraiyha Effertz

Summary

Corporate training professional with robust background in developing and delivering impactful training programs. Known for enhancing team collaboration and driving measurable results, adapting seamlessly to changing needs. Expertise in instructional design, adult learning principles, and performance improvement. Strong leadership, communication, and organizational skills foster productive learning environment.

Overview

10
10
years of professional experience

Work History

Part Time Preload Supervisor

UPS
11.2024 - Current
  • Oversee daily operations of pre-load department
  • Schedule preload positions
  • Ensure packages are loaded accurately and efficiently for delivery
  • Maintain safety Compliance
  • Daily inventory reports
  • Sort belt
  • Load Trucks
  • Driver helper
  • Time management

Sales Manager (Remote)

Arriva, Formerly SOR Tech
01.2022 - 03.2024
  • Manage Sales Team
  • Track revenue, commissions and incentives
  • New hire onboarding
  • On going sales training
  • Call review, in call and post call coaching
  • Cross department liaison
  • Performance Improvement Plans

Corporate Training Manager (Remote)

Arriva, Formerly SOR Tech
01.2019 - 03.2022
  • Schedule and perform cross department product/systems/sales training
  • New hire onboarding and training
  • Live in call coaching
  • Use Voiceops for transcribed call coaching
  • Ongoing training of sales team
  • Ongoing training of Product Specialist team

Travel Concierge/Travel Specialist Manager (Remote)

Arriva, Formerly SOR Tech
09.2016 - 01.2019
  • Train and supervise travel concierge and travel specialist teams
  • Assign daily tasks
  • Supervisor calls
  • Create and update training material
  • Scheduling
  • Performance Improvement Plans

Travel Concierge (Remote Hybrid)

Arriva, Formerly SOR Tech
06.2015 - 09.2016
  • Scheduled appointment Travel booking
  • Travel Planning
  • Escalations team leader
  • Complete daily assigned tasks
  • Group/Event travel planning/booking

Education

Bachelor of Science - Psychology

Northwest University
Remote
01.2026

Skills

  • Microsoft/Google Suite
  • Mac/PC
  • Salesforce/Expensify/Timekeeper
  • Aggressive problem solving
  • International/National Travel Booking and management
  • Highly effective rapport and trust building
  • Canva/WordPress
  • Slack, Teams, Google Chat, Whatsapp
  • Standard operating procedures
  • Workforce planning/scheduling
  • Employee engagement
  • Training evaluation
  • E-learning development
  • Coaching and mentoring
  • Organizational development
  • Sales team training
  • Staff management

Timeline

Part Time Preload Supervisor

UPS
11.2024 - Current

Sales Manager (Remote)

Arriva, Formerly SOR Tech
01.2022 - 03.2024

Corporate Training Manager (Remote)

Arriva, Formerly SOR Tech
01.2019 - 03.2022

Travel Concierge/Travel Specialist Manager (Remote)

Arriva, Formerly SOR Tech
09.2016 - 01.2019

Travel Concierge (Remote Hybrid)

Arriva, Formerly SOR Tech
06.2015 - 09.2016

Bachelor of Science - Psychology

Northwest University
Maraiyha Effertz