Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mara L. Cruz De Jesus

Customer Service & Operations Associate
Killeen,TX

Summary

Organized and detailed oriented professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
2
2
Languages

Work History

Office Manager

Fort Hood Eye Associates
Fort Hood, TX
05.2015 - Current
  • Provided quality and prompt customer support in person, via email, phone calls and chat communication.
  • Answer 50+ calls and screen them in professional manner; take messages and scheduled appointments.
  • Troubleshooting and resolving problems and issues.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managing daily administrative duties with emphasis on enhancing efficient workflow.
  • Developed support material and paperwork.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Compared vendor prices and negotiated for optimal savings.
  • Review operating practices and implement improvements where necessary.
  • Utilize and enter data into all databases.
  • Coached new hires on company processes while managing employees to achieve maximum production.

Customer Services Representative

GC Services
Copperas Cove, TX
01.2013 - 01.2015
  • Handled 100+ customers interactions per day via inbound calls, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction
  • Collected source data such as customers names, addresses, phone numbers, credit card information for 100+ customers and entered data into customer service software.
  • Collected payments and provided payment arrangements.

Administrative Assistant

Inter American University of Puerto Rico
Bayamon, PR
01.2011 - 01.2012
  • Answered 2+ multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Edited documents to improve accuracy of language, flow and readability.

Education

High School Diploma -

Thomas C Ongay High School
Bayamon, PR
08.2006 - 05.2009

Skills

Adaptabilityundefined

Certification

CPOT - Certified Paraoptometric Technician

Timeline

CPOT - Certified Paraoptometric Technician

10-2018

Office Manager

Fort Hood Eye Associates
05.2015 - Current

Customer Services Representative

GC Services
01.2013 - 01.2015

Administrative Assistant

Inter American University of Puerto Rico
01.2011 - 01.2012

High School Diploma -

Thomas C Ongay High School
08.2006 - 05.2009

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Mara L. Cruz De JesusCustomer Service & Operations Associate