Maral Joseph

Responsible for daily assignments for AMSA's by pulling reports from OBA, also using Master Pass RTC, and CTM. Pulling LEAF requests daily to ensure appointments are being rescheduled in a timely manner.

Resolve daily workplace issues, assist with Patient Advocate Complaints

Training of all new AMSA's and keeping all current AMSA's aware of any new updates

Keeping open lines of communication with all staff in person, by email, and Teams

Assist Veteran's with checking in/out for appointments

Request Medical Records

Work on Consults and RTC's to schedule appointments

Entered insurance and ran billing for the Doctor's to ensure payment

Scheduled for Occupational and Speech Therapy, and Video Swallow Studies and coordinated with Radiology

Registered new and existing patients, entered and verified insurance and Worker's Compensation

ER patients transitioned to Post Op Care with Trauma Doctor's

Managed daily patient scheduling and appointment confirmations

Provided exceptional customer service, addressing patient inquiries and concerns

Maintained accurate patient records and ensured compliance with privacy regulations

Training of all new employees

Assisted patients with Neuropathy and Oxygen Treatments

Scheduled all appointments in person and by telephone

Processed all payments, monthly billing, and Care Credit