Mara Liz Cruz De Jesus

Full time, 40 hours/week.

• Maintains patient records, preparing paperwork for medical staff including filing, organizing and scanning documents.
• Answer multi line phone system booking patient appointments and answering questions.
• Manage online reviews from patients interpreting their inquiries to determine cause of complaint and make improvements to ensure patient satisfaction and retention.
• Develop and maintain accurate records of programs and services.
• Draft correspondence and other documents for the office.
• Perform research to collect and record accurate patient data.
• Improve organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Conduct performance reviews and provide feedback to managers on employee performance.
• Develop and maintain organized filing system for medical records to adhere to HIPAA regulations.

Full time, 40 hours/week.

• Distribute and balance the workload among employees assuring timely accomplishment of the assigned workload, monitor progress of work, and review completed work for accuracy.
• Conduct on-the-job training for new employees and mentored team members to promote productivity and commitment to friendly care.
• Handle incoming and outgoing mail, email and faxes.
• Process payroll by validating work hours and attendance of employees.
• Create reports, presentations and other documents for doctor and staff.
• Coordinate referrals through insurance and other medical specialists and documented details in patient charts.
• Maintain office supplies inventory by checking stock and ordering new supplies.

Full time 40 hours/week.

• Answer multi line phone system booking patient appointments and responding to inquiries.
• Input correct patient information and exam findings into electronic medical records system and rely patient status to physicians to facilitate accurate record-keeping and communication.
• Perform pre-test procedures to gather data before exam and make eye appointments more efficient and productive.
• Instruct patients on contact lens insertion and removal and lens care guidelines.
• Assist with dilating patients or using eye medications when directed by optometrist.
• Perform ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.

Full time 40 hours/week.

• Handle 100+ customers interactions per day via inbound calls, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction.
• Obtain accurate contact and payment information to maintain customer electronic records.
• Collect payments and provided payment arrangements.

Part time 25-30 hours/week.

• Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Execute record filing system to improve document organization and management.
• Receive and sort incoming mail and packages to record, dispatch or distribute to correct recipient.
• Edit documents to improve accuracy of language, flow and readability.
• Manage phone and email correspondence and handle incoming and outgoing mail and faxes.
• Assist coworkers and staff members with special tasks on a daily basis.