Maralla Iglesias
Spring
Summary
Dynamic professional with a proven track record, excelling in customer service and social media management. Leveraged creative thinking and marketing strategies to enhance brand visibility and customer engagement. Skilled in content creation and bilingual communication, consistently achieving significant improvements in customer satisfaction and brand awareness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Neu Life Chiropractic Wellness Center
05.2024 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Design marketing materials such as flyers, and banners using Canva
Esthetician
Self Employed
03.2020 - Current
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Manage and create engaging content for social media platforms (Instagram, Facebook, TikTok) to increase brand awareness and attract new clients. Post regular updates about promotions, new services, customer testimonials, and behind-the-scenes content.
- Manage email lists, inventory, send newsletters, promotional offers, and appointment reminders, ensuring customer engagement and retention.
- Skilled in creating visually appealing marketing materials using tools canva or instagram stories to promote services, products, and client results.
- Run targeted local online ads ( Facebook Ads, Instagram Ads) to reach potential clients, track performance, and optimize ad campaigns for the best return on investment.
Assistant Manager
DOSHA BOUTIQUE
02.2018 - 04.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Experienced in managing and growing social media accounts for retail businesses, creating content that boosts customer engagement and brand visibility.
- Experience in organizing in-store events, sales, and promotions to create excitement around new product launches
- Manage the boutique's social media accounts (Instagram, Facebook), creating content that aligns with the brand’s identity. Post regular updates, create engaging visuals (photos, stories)
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Education
ESTHETICIAN -
AVEDA INSTITUTE
The Woodlands, TX05-2022
High School Diploma -
Andy Dekaney High School
Houston, TX06-2019
Skills
- Content creation
- Photo and video editing
- Social media management
- Verbal and written communication
- Customer service
- Organization, prioritizing, and multi-tasking
- Creative thinking
- Marketing strategies
- knowledgeable microsoft office software
- Digital marketing website
- Scheduling
- Bilingual
- influencer marketing
Certification
SOCIAL MEDIA MARKETING CERTIFICATION
- META - MAY 2025
Languages
English
Spanish
Timeline
Administrative Clerk
Neu Life Chiropractic Wellness Center
05.2024 - Current
Esthetician
Self Employed
03.2020 - Current
Assistant Manager
DOSHA BOUTIQUE
02.2018 - 04.2020
SOCIAL MEDIA MARKETING CERTIFICATION
- META - MAY 2025
ESTHETICIAN -
AVEDA INSTITUTE
High School Diploma -
Andy Dekaney High School
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