MARANATHA GRANT
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Program Tracking Specialist
Workforce Solutions
06.2019 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Maintained up-to-date knowledge of industry trends and advancements in data analytics, enhancing the adaptability of solutions provided.
- Produced monthly reports using advanced Excel spreadsheet functions.
- · Review and monitor monthly MIS reports of customers receiving assistance with skills training/school for higher education.
- Communicate with Health and Human Services Commission (HHSC) regarding customers' eligibility status.
- Verify continuing eligibility and employment in Workforce Information System of Texas at the beginning of each month for customers receiving federal assistance.
- Continue or discontinue financial, childcare, and transportation assistance for customers who do not comply with funding requirements.
- Inform customers of next steps after meeting HHSC requirements for unemployment benefits.
- Evaluate customers' applications and process accurately.
- Prepare monthly Excel spreadsheet reports to update HHSC.
- Perform other duties on special projects.
- Streamlined data collection processes by implementing efficient data mining techniques.
- Assisted management in making informed decisions by presenting clear and concise reports detailing analytical findings.
- Monitored and controlled data upload, checking for successful data import and quality.
Administrative Assistant
Raleigh Eye Center
- 03.2019
- Authorized medical insurance/checked customer eligibility for eye surgery or routine eye exams
- Prepared daily reports and analyzed billing documents
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Fulfilled referrals from other doctors' offices and scheduled appointments according to requests made on referrals
- Performed all duties within HIPAA regulations
- Maintained confidentiality of doctors, staff, and patients' information
- Managed and scheduled appointments for doctors and rescheduled patients
- Handled Medicaid/Medicare billing process
- Trained new employees with booking appointments and learning ophthalmology terminology.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Responded to inquiries from callers seeking information.
Medical Records Clerk
Wellington Healthcare
05.2014 - 03.2017
- Processed all new patients, by gathering medical insurance and/or medical records from previous medical facility
- Created new medical records and retrieved existing medical records by gathering appropriate record folder and content
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
Timeline
Program Tracking Specialist
Workforce Solutions
06.2019 - Current
Medical Records Clerk
Wellington Healthcare
05.2014 - 03.2017
Administrative Assistant
Raleigh Eye Center
- 03.2019
Master of Business Administration -
DeVry University
Bachelor of Science -
DeVry University
Associate of Applied Science -
DeVry University
Summary
Resourceful in offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Skills
- Quality Assessment
- Decision making
- Data analysis
- Critical thinking
- Project management
- Customer service
- Spreadsheet Development
- Google Analytics
- Excel Functions
- Microsoft Access
- Strong analytical and interpersonal skills
- Teamwork and Collaboration
- Research
- Data Entry
Education
Master of Business Administration -
DeVry University
Bachelor of Science -
DeVry University
Associate of Applied Science -
DeVry University
Certification
- Certified Project Management , Coursera] - 2022