Maranatha Lee

Work History

Tier Technology

04.2025 - 11.2025

Resolved customer inquiries through multiple communication channels, ensuring timely and effective responses.
Managed customer accounts, updating information to maintain accurate records and improve service delivery.
Collaborated with team members to streamline processes, enhancing overall customer satisfaction rates.
Trained new representatives on company policies and best practices, fostering a knowledgeable support team.
Cross-trained and provided backup support for organizational leadership.
Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Met customer call guidelines for service levels, handle time and productivity.

360 Human Services

09.2024 - 04.2025

Schedule Appointment
Approve Employees PTO, TIME OFF Sick Leave
Provide Customer Service To Customers
Phone Etiquette
Plan employee schedules
Work Excel
Microsoft
Coordinated scheduling for multiple service providers, ensuring optimal resource allocation and client satisfaction.
Streamlined appointment confirmation processes, enhancing communication between clients and service teams.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Loma Linda

07.2023 - 09.2024

Delivered exceptional customer service, addressing patient inquiries and resolving issues promptly.
Assisted in maintaining accurate medical records and documentation for compliance with healthcare regulations.
Collaborated with healthcare team to streamline patient intake processes, improving workflow consistency.
Organized patient records to research records, extract medical information and review records for completeness and accuracy.
Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.

Comfort Inn And Suites

01.2022 - 06.2023

Managed guest check-in and check-out processes efficiently.
Coordinated room assignments and maintained accurate reservation records using property management systems.
Provided exceptional customer service, resolving guest inquiries and complaints promptly.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Answered customer telephone calls promptly and appropriately handled needs.
Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Centracks

02.2022 - 09.2022

Resolved patient complaints by coordinating with healthcare providers and addressing concerns promptly.
Entered details into computer systems and managed database of information.
Coordinated referrals to specialty care services within the network or external organizations in a timely manner.
Stayed calm under pressure to and successfully dealt with difficult situations.
Managed customer inquiries via phone, email, and chat to ensure prompt resolution.
Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.

Cardinal Health

11.2019 - 11.2021

Managed high call volume while maintaining a courteous and professional demeanor.
Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Collaborated with team members to create effective strategies for improving overall customer experience.
Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Met customer call guidelines for service levels, handle time and productivity.