Maranda Adams
Pilot Mound,IA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Reseller Online
Business Owner
Pilot Mound, Iowa
01.2019 - Current
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert [Type] knowledge.
- Managed financial tracking, inventory coordination and social media marketing.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
Barista
Waters Edge
Ogden, Iowa
02.2021 - 02.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prioritized drink requests while managing interruptions.
Hotel Manager
Super 8 Hotel
The Dalles, Oregon
03.1999 - 04.2001
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Postage
Koi Industries
Wilsonville, Oregon
05.1996 - 11.1997
- Loaded, unloaded and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
GED -
Clackamas College
Clackamas02.1995
Skills
- Flexible and Adaptable
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-motivated professional
- Data Entry
Timeline
Barista
Waters Edge
02.2021 - 02.2022
Reseller Online
Business Owner
01.2019 - Current
Hotel Manager
Super 8 Hotel
03.1999 - 04.2001
Postage
Koi Industries
05.1996 - 11.1997
GED -
Clackamas College
Similar Profiles
Galen FountainGalen Fountain
Tax Preparation at Business OwnerTax Preparation at Business Owner
Nevaeh JohnsonNevaeh Johnson
Hairstylist at Business OwnerHairstylist at Business Owner
Mackinzie MashburnMackinzie Mashburn
Florist at Business OwnerFlorist at Business Owner