Microsoft
Maranda Anderson
Sherman,ME
Summary
Driven to excel, I leveraged my expertise in HIPAA compliance and exceptional customer service at Katahdin Valley Health Center to enhance patient satisfaction and streamline operations. My proactive approach in insurance verification and empathetic patient interactions significantly improved clinic productivity and fostered a trusting environment, showcasing my dedication and multifaceted skill set.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Katahdin Valley Health Center
04.2018 - 07.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Resolved billing inquiries and disputes in timely fashion.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Taught patients and families to use at-home medical equipment.
Assistant Manager
County Yankee Grocer
03.2003 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma - Geneeal Studies
Katahdin High School
Stacyville, ME06.2002
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Patient Intake
- Payment Collection
- Scheduling appointments
- Patient greeting
- Medical insurance
- Document filing
- Directing callers
- Medicaid
- Phone and Email Etiquette
- Problem-Solving
- Multitasking and Organization
- Patient Registration
- Money Handling
- Patient check-in
- Registration and Admissions
- Fee Collection
- Information Collection
- Patient Education
- Attention to Detail
- Registration and Scheduling
- Punctual and Hardworking
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Calm and Effective Under Pressure
- Administrative and Office Support
- Reliability and Dedication
- Resolving Problems
- Outbound Calling
- Patient documentation
- Communicating to Patients and Families
- Payment Calculation
- Gathering Information from Patients
- Conflict Resolution
- Providing Information and Resources
- Building Rapport and Credibility
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Software
Excel
Interests
Insurance
Paid training
Customer service
Timeline
Patient Service Representative
Katahdin Valley Health Center
04.2018 - 07.2024
Assistant Manager
County Yankee Grocer
03.2003 - 01.2018
High School Diploma - Geneeal Studies
Katahdin High School
Similar Profiles
Carrie O'HaraCarrie O'Hara
Human Resources Manager/Recruiter at Katahdin Valley Health CenterHuman Resources Manager/Recruiter at Katahdin Valley Health Center
Callie MORANCallie MORAN
Patient Assistance Specialist at Katahdin Valley Health CenterPatient Assistance Specialist at Katahdin Valley Health Center
Adam LittlefieldAdam Littlefield
Owner at Katahdin Valley Motel LLCOwner at Katahdin Valley Motel LLC
ROBIN CULLENROBIN CULLEN
Personal Caregiver at Private HomeownerPersonal Caregiver at Private Homeowner
Emily LaDukeEmily LaDuke
Sales Associate at MardensSales Associate at Mardens