Maranda Berry
Newark
Summary
Proven track record in enhancing workflow efficiency and patient satisfaction, notably at Newark Beth Israel Hospital. Expert in professional communication and front desk operations, achieving increased first-call resolution rates. Demonstrated ability to handle sensitive data and improve service levels, leveraging both strong organizational and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Telecommunications Operator
Newark Beth Isreal Hospital
12.2023 - 04.2024
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
Warehouse Associate
Amazon
01.2017 - 09.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Mail Handler
United States Postal Service, USPS
11.2013 - 12.2014
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Customer Service Representative
Trinitas Hospital
06.2005 - 09.2005
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Education
High School Diploma -
Malcolm X Shabazz High School
Newark, NJ06.1995
Skills
- Front Desk Operations
- Greeting customers
- Professional Communication
- System monitoring
large gap
Stay at home mom during this time frame nurturing my two wonderful children.
Timeline
Telecommunications Operator
Newark Beth Isreal Hospital
12.2023 - 04.2024
Warehouse Associate
Amazon
01.2017 - 09.2017
Mail Handler
United States Postal Service, USPS
11.2013 - 12.2014
Customer Service Representative
Trinitas Hospital
06.2005 - 09.2005
High School Diploma -
Malcolm X Shabazz High School
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