Maranda Chavez
Universal City
Summary
Experienced and dedicated customer service professional with a strong track record. Thrives in a team environment and brings a positive attitude, active listening skills, adaptability, dependability, and patience. Committed to maintaining high levels of customer satisfaction and contributing to overall company success. Skilled cashier with a proven ability to handle monetary transactions, restock merchandise, and assist customers in finding products. Known for maintaining clean, organized, and professional work areas. Possesses excellent listening skills and a detail-oriented nature.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Baptist Health System/ Heart and Vascular Inst Tx
11.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Efficiently scheduled appointments and managed appointment changes.
Assistant Head Cashier
Home Depot
01.2022 - 10.2023
- Maintain, arrange and organize merchandise in front lanes to drive product sales
- Provide great customer service.
- Collaborated with management to identify areas for improvement, ultimately leading to increased efficiency within the department.
- Enhanced customer satisfaction by efficiently processing transactions and addressing customer inquiries.
CASHIER/CASH OFFICE/ RTM CLERK
Lowes Home Improvment
12.2020 - 10.2021
- Helped customers check out
- Received product deliveries.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Effectively managed vendor relationships to ensure timely receipt of ordered items while adhering to quality standards set forth by the company.
FREIGHT HANDLER
WALMART DISTRIBUTION CENTER
07.2018 - 12.2019
- Organized products to streamline packing procedures
- Attached labels to finalized products before shipment
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Assembled and filled more than 11.000 shipments per day and prepared all shipping documentation
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
High School Diploma -
Plainview High School
Plainview, TX05-2018
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Medical terminology
- Office administration
- Document filing
- Bookkeeping support
- Workflow optimization
Timeline
Patient Service Representative
Baptist Health System/ Heart and Vascular Inst Tx
11.2023 - Current
Assistant Head Cashier
Home Depot
01.2022 - 10.2023
CASHIER/CASH OFFICE/ RTM CLERK
Lowes Home Improvment
12.2020 - 10.2021
FREIGHT HANDLER
WALMART DISTRIBUTION CENTER
07.2018 - 12.2019
High School Diploma -
Plainview High School
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