Maranda Chilton
Port Orchard,WA
Summary
Highly skilled, dedicated and empathetic Certified Medical Assistant offering 11+ years in direct patient care and medical office experience. Committed to obtaining highest level of patient satisfaction by ensuring ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families, and other healthcare professionals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cardiology | Back Office Lead Medical Assistant
Franciscan Medical Group
Silverdale, WA
12.2023 - Current
- Led a team of 38 Medical Assistants, providing comprehensive support to the Cardiovascular department.
- Maintained accurate records of daily assignments, employee attendance, vacation requests, and absences.
- Regularly worked in tandem with back office supervisor.
- Developed policies and procedures for back office operations pertaining to medical assistants to improve efficiency and effectiveness of services provided.
- Provided comprehensive mentorship and insights to newly recruited employees while overseeing the onboarding process for 8 Medical Assistants over the last 4-5 months.
- Recruited, interviewed and selected employees to fill vacant roles in collaboration with back office supervisor.
- Resolved conflicts between healthcare personnel while maintaining positive relationships with all parties involved.
- Provided administrative support to physicians, nurses and other healthcare professionals.
- Organized charts, documents and supplies to maintain team productivity.
- Coordinated and managed weekly medical assistant meetings.
- Acted as a liaison between different departments to facilitate communication.
Cardiology | Medical Assistant
Franciscan Medical Group
Silverdale , WA
09.2018 - 12.2023
- Played a key role in implementing and launching several projects under supervisor guidance, notably including the VMFH anti-arrhythmic medication management program and helping establish Kitsap Peninsula's TAVR program. Successfully devised and oversaw training for remote device Medical Assistant role in Kitsap Peninsula vicinity.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics related to disease prevention method related to Cardiology.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, and other diagnostic tests as requested by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Epic trained.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in/electronic prescription refill requests.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Incorporated outside records into charts and EHR.
Welcome Ministry Coordinator
Harper Evangelical Free Church
Port Orchard , WA
03.2017 - 08.2018
- Provide a warm reception for all individuals visiting Harper Church, ensuring a positive experience.
- Assisted with the coordination of church staff and volunteers for greeter ministry.
- Worked closely with pastors and senior leadership team members to develop strategies for expanding existing programs or launching new ones.
- Plan visitor events and launch small groups.
- Conducted follow up interviews with newcomers after 4 months and then again at 8 months to assess progress.
- Attended weekly staff meetings.
Family Practice & Urgent Care Medical Assistant
Franciscan Medical Group
Port Orchard , WA
07.2007 - 05.2012
- Collected patient samples for laboratory testing, prepared specimens for analysis, and organized lab results for physician review.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Provided assistance to medical staff in performing minor surgical procedures.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Explained treatment procedures and physicians' instructions.
- Performed various procedures related to wound care including changing dressings, sutures removal, and basic wound care.
- Administered medications under physician's supervision.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Education
Associate in Technical Arts With A Certificate in Medical Assisting -
Olympic College
Bremerton, WA06-2007
Skills
- Team leadership abilities
- Quick problem solver
- Attentive to detail
- Goal-Oriented
- Project Management
- Strong Communication and Interpersonal Skills
Certification
- Medical Assistant Certification | License:CM60890322.
- Basic Life Support-CPR | 6/21/2024-6/30/2026.
- Employee of the Quarter | Franciscan Medical Group. 2010.
- Attendance Award | Franciscan Medical Group. 2009.
References
References available upon request.
Timeline
Cardiology | Back Office Lead Medical Assistant
Franciscan Medical Group
12.2023 - Current
Cardiology | Medical Assistant
Franciscan Medical Group
09.2018 - 12.2023
Welcome Ministry Coordinator
Harper Evangelical Free Church
03.2017 - 08.2018
Family Practice & Urgent Care Medical Assistant
Franciscan Medical Group
07.2007 - 05.2012
Associate in Technical Arts With A Certificate in Medical Assisting -
Olympic College