Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maranda Crittenden

Port St. Lucie

Summary

At Mittleman Eye, I spearheaded initiatives that enhanced patient flow and satisfaction, leveraging my expertise in patient scheduling and exceptional organizational skills. My collaborative efforts led to a streamlined care process, significantly improving efficiency and patient experiences. My approach, blending meticulous attention to detail with compassionate patient care, has consistently achieved notable outcomes in healthcare delivery.

Overview

11
11
years of professional experience

Work History

Patient Flow Coordinator

Mittleman Eye
04.2018 - Current
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for complex patients.
  • Analyzed data from multiple sources to identify trends in patient flow patterns, informing future decision-making processes related to resource allocation and staffing adjustments.
  • Streamlined communication between departments, optimizing patient care and staff productivity.
  • Enhanced the efficiency of patient admissions, ensuring accurate insurance verification and processing.
  • Reduced wait times for patients by implementing effective scheduling strategies and prioritizing urgent cases.
  • Increased patient satisfaction with timely updates on appointment schedules and wait times.
  • Supported medical professionals by maintaining necessary equipment and supplies in examination rooms.
  • Established strong relationships with clinical staff members across disciplines by providing reliable support and fostering a collaborative work environment.
  • Improved patient flow by efficiently coordinating room assignments and patient transfers.
  • Delivered excellent patient experiences and direct care.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Ophthalmic Medical Technician

Mittleman Eye
09.2013 - Current
  • Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
  • Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
  • Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
  • Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
  • Optimized clinical efficiency by calibrating ophthalmic instruments regularly to ensure accurate readings during exams.
  • Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
  • Increased patient satisfaction with compassionate care during difficult procedures such as dilation or contact lens fittings.
  • Participated in ongoing professional development opportunities to remain current on industry advancements related to ophthalmic technology and best practices in eye care services delivery.
  • Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
  • Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
  • Ensured continuity of care by collaborating closely with other team members on shared patients, promoting integrated approaches to their treatment plans.
  • Contributed to the development of customized treatment plans through effective communication with physicians and other healthcare professionals.
  • Actively contributed to a positive clinic environment by attending team meetings and offering constructive feedback on areas for improvement in service delivery.
  • Demonstrated proficiency in electronic medical record systems for seamless access to vital patient information during examinations or consultations.
  • Supported practice growth by fostering strong patient relationships through empathetic listening skills and personalized recommendations for eye care services.
  • Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Measured and recorded visual acuity and color vision testing.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
  • Educated patients and relations on ocular health and safety, promoting good eye care.

Surgical Coordinator

Mittleman Eye
09.2013 - Current
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
  • Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
  • Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
  • Coordinated with facilities to set up surgeries for 30 cataract surgery.
  • Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
  • Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Verified insurance coverage and obtained pre-authorizations.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered phone calls and messages for 3-physician Ophthalmologist medical facility, scheduling appointments, and handling patient inquiries.

Education

High School Diploma -

Jupiter High School
Jupiter, FL
05.2003

Skills

  • Patient scheduling
  • Medical terminology
  • Budgeting and financial management
  • Healthcare systems
  • Customer service
  • Attention to detail
  • Multitasking
  • Patient care
  • Organizational skills
  • Patient safety
  • Verbal and written communication
  • Patient education
  • Patient confidentiality
  • Patient documentation
  • Patient registration
  • Patient care coordination
  • Appointment scheduling
  • Patient records management
  • Patient flow management
  • Patient relations
  • Filing and recordkeeping
  • Teamwork
  • Multitasking and organization
  • Customer service management
  • Data entry

Timeline

Patient Flow Coordinator

Mittleman Eye
04.2018 - Current

Ophthalmic Medical Technician

Mittleman Eye
09.2013 - Current

Surgical Coordinator

Mittleman Eye
09.2013 - Current

High School Diploma -

Jupiter High School

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Maranda Crittenden