Maranda Detmer
Shawnee,KS
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Managing Co-Owner
Pro-Vision Contracting LLC
03.2021 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new clients.
- Managed daily operations, ensuring smooth workflow and satisfied clients.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Conducted market research to identify industry trends and guide strategic decisionmaking.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Provided exceptional customer service, resulting in high client retention rates and referrals.
Account Administrator
Lockton Affinity
09.2021 - 01.2023
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Input financial data and produced reports using [Software].
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Oversaw account transitions during mergers or acquisitions, ensuring seamless integration into existing systems without disruption to client services.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Coordinated invoicing activities to ensure prompt payment from clients while minimizing errors or delays.
- Enhanced client satisfaction with timely resolution of inquiries and effective communication.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Medical Office Specialist
Care For Woman LLC
05.2021 - 09.2021
- Supported healthcare providers by accurately transcribing dictated notes into comprehensive medical records within specified timeframes.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained cleanliness and orderliness of examination rooms to create a welcoming environment for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Provided prompt, polite and professional in-person and telephone customer service.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Restaurant Manager
Pegah's Family Restaurant
02.2016 - 05.2021
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
- Verified prepared food met standards for quality and quantity before serving to customers.
Front Desk Coordinator
Paydayz Staffing Solutions
11.2019 - 03.2020
- Organized, maintained and updated information in computer databases.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Scheduled office meetings and client appointments for staff teams.
- Scheduled appointments in computer system.
- Kept accounts in balance and ran daily reports to verify totals.
Education
GED -
Johnson County Community College
Overland Park, KSSkills
- Program Administration
- Revenue Growth
- Department Oversight
- Personnel Management
- Client Account Management
- Recruiting and training
- Calendar Management
- Staff Scheduling
- Business Development
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Adobe
Timeline
Account Administrator
Lockton Affinity
09.2021 - 01.2023
Medical Office Specialist
Care For Woman LLC
05.2021 - 09.2021
Managing Co-Owner
Pro-Vision Contracting LLC
03.2021 - Current
Front Desk Coordinator
Paydayz Staffing Solutions
11.2019 - 03.2020
Restaurant Manager
Pegah's Family Restaurant
02.2016 - 05.2021
GED -
Johnson County Community College
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