Maranda Duchock

Guides a team comprised of highly experienced software engineers, Scrum professionals, and QA analysts to follow software development processes and methodologies. Collaborates with product specialists and implementation teams to ensure software development aligns with user needs and organizational strategies. Our team continues to build on a culture of innovation, respect, and drive to learn and grow in order to consistently deliver high-quality software.

Developed software solutions to meet customer requirements through team and individual efforts. Tasks included using programming languages and tools such as HTML, CSS, C#.Net, ASP.Net, JavaScript, Typescript, MS SQL Server, Angular JS, Bootstrap, Fiddler, Visual Studio, and others as necessary. Also participated in the analysis and composition of requirements, design of architectural and component software features, test plans, and documentation of final product.

• Installed software, modified and repaired hardware, and resolved technical issues.
• Evaluated and responded to incoming sales leads and requests for technical support assistance.
• Consistently maintained a customer satisfaction rating of 100%.
• Appropriately documented all transactions and pertinent interactions.
• Maintained and updated customer service database.