Maranda Edgar
Entejrprise,Al
Overview
9
9
years of professional experience
Work History
Center Administrator II
American Family Care
02.2018 - Current
- Enhanced operational efficiency by streamlining administrative processes and implementing time-saving strategies.
- Coordinated staff schedules and managed payroll to maintain appropriate staffing levels while controlling labor costs.
- Provided guidance and support to new employees during their onboarding process contributing to successful integration into the team.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Conducted regular evaluations of staff performance, providing constructive feedback for professional growth.
- Assisted in the recruitment, hiring, training, and retention of high-quality employees to support center goals.
- Resolved conflicts among students or staff members effectively by implementing conflict resolution techniques.
X-Ray Technician
American Family Care
10.2017 - 02.2018
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary.
- Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.
- Maintained examination rooms and restocked medical and radiologic supplies.
Medical Assistant
American Family Care
08.2016 - 11.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Laboratory Technician
American Family Care
09.2017 - 10.2017
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
Medical Receptionist
American Family Care
10.2015 - 09.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
Associate of Arts -
Chipola College
Marianna, FL09.2006
Skills
- Operations Management
- Scheduling Management
- Facility Maintenance
- Customer Service
- Attention to Detail
- Team Collaboration
- Decision-Making
- Team Building and Leadership
- Employee Supervision
- Work Planning and Prioritization
- Office Management
- Personable and Approachable
- Goal Setting
- Staff Management
- Documentation And Reporting
Timeline
Center Administrator II
American Family Care
02.2018 - Current
X-Ray Technician
American Family Care
10.2017 - 02.2018
Laboratory Technician
American Family Care
09.2017 - 10.2017
Medical Assistant
American Family Care
08.2016 - 11.2017
Medical Receptionist
American Family Care
10.2015 - 09.2017
Associate of Arts -
Chipola College