MARANDA E. JUSTICE

• Make outbound calls to business owners to schedule appointments for Clover POS system consultations.
• Qualify businesses that could benefit from Clover payment processing and POS solutions.
• Schedule appointments for sales representatives and maintain detailed call notes.
• Provide information about Clover POS features, including payment processing, reporting, and inventory tools.
• Consistently meet daily call and appointment-setting targets.
• Maintain accurate customer records and document customer interactions.

• Made outbound sales calls for a Fortune 50 company to process orders for services.
• Used Salesforce CRM to document and update customer records and manage customer interactions.
• Performed Team Lead duties periodically in place of management during peak hours.
• Served as a training liaison for management and assisted with new-hire training.
• Assisted customers with sensitive account information and account-related needs.
• Processed customer payments and provided information about company products and services.
• Handled customer inquiries and complaints while troubleshooting and resolving product issues.

❑ Making outbound calls for Fortune 50 company to process orders for services

❑ Performing Team Lead duties periodically in place of management during peak hours

❑ Act as training liaison for management for new hire

❑ Assisting customers with sensitive account information

❑ Processing payments

❑ Providing information about company products and services.

❑ Handled customer inquiries and complaints

❑ Troubleshoot and resolve product issues and concerns

❑ Document and update customer records based on interactions.

• Matched lot numbers with order packages and prepared merchandise for shipment.
• Assisted with inventory and maintained proper stock levels on the sales floor.
• Processed customer transactions accurately and efficiently.
• Operated a forklift on an occasional basis and maintained a clean, organized work area.

• Opened and closed the cash register and accurately handled cash and credit transactions.
• Maintained floor inventory and a clean, organized register area.
• Provided friendly, efficient customer service and quick service.
• Processed customer transactions accurately and efficiently.