Maranda Fricks
Midfield,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager/Owner
Harvest Time Boutique
Midfield, TX
10.2022 - Current
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted market research to determine customer needs and preferences.
- Produced reports on key metrics such as website visits, conversions rates, ROI.
- Built relationships with influencers in the industry to promote products or services.
- Optimized websites for search engine visibility through SEO techniques.
- Developed and implemented effective online marketing strategies to increase website traffic.
- Developed content for email campaigns and social media posts.
- Identified opportunities for new product launches through analysis of consumer trends data.
- Monitored website performance using analytics tools such as Google Analytics, AdWords.
- Optimized shopping cart experience or website conversion rates against key performance indicators.
- Identified appropriate key performance indicators, reporting on key metrics from digital campaigns.
- Conducted market research analysis to identify search query trends, real-time search and news media activity.
Stay At Home Mom
Self
Midfield, TX
01.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Continuously updated skills through continuous professional development and advanced training.
- Developed functional solutions to problems, achieving cost-savings.
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills and resolved issues efficiently.
Bar Manager/Bartender
Watering hole
Palacios, TX
12.2019 - 02.2021
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Monitored cash intake to reduce discrepancies.
- Developed and implemented bartender training programs, policies and procedures.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Monitored patron alcohol consumption to encourage safety.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Reorganized bar stations to streamline service flow.
- Resolved problems or concerns to satisfaction of involved parties.
BDC Representative/ Internet Sales
San Antonio Dodge Chrysler Jeep
San Antonio, TX
09.2017 - 04.2018
- Monitored call center metrics such as call volume, abandonment rate, average handle time.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
- Provided support to other BDC representatives as needed.
- Participated in team meetings to discuss best practices for BDC operations.
- Provided accurate information to customers on products and services offered.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Generated reports on sales activities as needed for management review.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Performed data entry into computer systems accurately and efficiently.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Monitored and responded to internet sales leads from company website and third party sites.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Bookkeeper/Customer Service Representative
Texstar national bank
Universal City, TX
12.2016 - 06.2017
- Conducted monthly bank reconciliations.
- Performed account analysis as required by management.
- Performed month-end closing activities.
- Resolved billing discrepancies with vendors or customers promptly.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Developed internal control procedures to ensure accurate recordkeeping.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Documented transaction details to track and manage financial data.
- Provided support during external audits by preparing necessary documents and answering inquiries.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Ensured compliance with local, state, and federal government reporting requirements and tax filings.
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
- Prepared financial statements, including balance sheets and income statements, for review by management.
- Handled sensitive financial information with confidentiality and integrity.
Ranch Assistant
Rk3 Barrel Horses
Seguin, TX
01.2013 - 01.2016
- Assisted in the daily care of livestock, including feeding and watering animals.
- Operated tractors and farm equipment for various tasks.
- Maintained fences and gates to ensure safety of animals.
- Conducted regular inspections of buildings, vehicles, and grounds for needed repairs or maintenance.
- Provided guidance to visitors regarding proper animal handling techniques.
- Transported feed, supplies, and livestock between locations as needed.
- Provided medical treatments to sick or injured animals.
- Identified problems and took corrective action when necessary.
- Performed general ranch maintenance such as cleaning stalls, barns, and other areas.
- Closely monitored and recorded behavior and health of horses and livestock.
- Provided water, food, vaccinations, and healthcare for livestock.
- Cared for livestock and monitored health and living spaces.
- Worked with owner to determine ranch needs.
- Conducted regular inventory of feed and supplies, coordinating restock as necessary.
- Conducted regular health checks and administered vaccinations as needed.
- Assisted with the breeding program, ensuring healthy offspring and genetic diversity.
Dispatcher/Office Assistant
Greatwide Distribution Logistics
Seguin, TX
07.2009 - 07.2012
- Prepared documents such as bills of lading, invoices, manifests, safety reports.
- Performed administrative duties such as filing paperwork and preparing reports on performance metrics including cost savings initiatives.
- Collaborated with internal departments such as sales and accounting to ensure proper documentation is completed prior to shipment.
- Coordinated and scheduled truck drivers to ensure timely delivery of goods.
- Processed orders for pickup and delivery of goods according to customer requirements.
- Communicated regularly with management regarding operational status updates.
- Provided support to drivers regarding route directions, traffic issues, road closures.
- Maintained records of deliveries, pickups, and other related information for customer service purposes.
- Reviewed driver logs for accuracy and compliance with hours-of-service regulations.
Education
Certificate - Medical Assisting
Lake Jackson Medical Assistant School
09.2020
Certified Mixologist - Mixology
San Antonio Bartending School
07.2011
Some College (No Degree) - Nursing
Wharton County Junior College
trueSkills
- Professionalism and Ethics
- Phlebotomy Techniques
- Anatomy and Physiology Knowledge
- Diagnostic Testing Assistance
- Procedure Assistance
- Medical Terminology
- Patient-focused care
- Data Entry
- Patient Assessments
- Valid Texas driver's license
- Certified in Basic Life Support (BLS)
- Direct Patient Care
- Stocking supplies
- Patient Records Maintenance
- Vital signs monitoring
- Documentation expert
- Medical Transcription
- Ecommerce Management
- Performance reporting
- Competitor Analysis
- Google Analytics
- Keyword Research
- Growth tracking
- B2B Sales
- Market Analysis
- Sales strategy
- Bar Management
- Responsible Alcohol Service
- Organizational ability
- Service-oriented mindset
Certification
- Driver's License
- CCMA Certification, 06/01/21, 05/01/26
- BLS
- Certified Mixologist
Workauthorization
Authorized to work in the US for any employer
References
References available upon request.
Timeline
Manager/Owner
Harvest Time Boutique
10.2022 - Current
Stay At Home Mom
Self
01.2021 - Current
Bar Manager/Bartender
Watering hole
12.2019 - 02.2021
BDC Representative/ Internet Sales
San Antonio Dodge Chrysler Jeep
09.2017 - 04.2018
Bookkeeper/Customer Service Representative
Texstar national bank
12.2016 - 06.2017
Ranch Assistant
Rk3 Barrel Horses
01.2013 - 01.2016
Dispatcher/Office Assistant
Greatwide Distribution Logistics
07.2009 - 07.2012
Certificate - Medical Assisting
Lake Jackson Medical Assistant School
Certified Mixologist - Mixology
San Antonio Bartending School
Some College (No Degree) - Nursing
Wharton County Junior College
- Driver's License
- CCMA Certification, 06/01/21, 05/01/26
- BLS
- Certified Mixologist
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