Maranda Jones

• Coordinate and oversee maintenance, repairs, and renovations of the property.
• Ensure that the property meets safety and building code standards.
• Respond promptly to maintenance requests from tenants and address any issues that arise.
• Act as the primary point of contact for tenants' inquiries, concerns, and requests.
• Facilitate lease negotiations, renewals, and terminations.
• Address tenant complaints and disputes, striving to maintain positive tenant relations.
• Develop and implement leasing strategies to attract and retain tenants.
• Advertise and market available spaces to potential tenants.
• Screen and select tenants based on their suitability and financial stability.
• Collect rent and other payments from tenants and ensure timely payments.
• Create and manage property budgets, including operating expenses and capital expenditures.
• Keep detailed financial records and provide regular financial reports to property owners.
• Maintain accurate records of leases, tenant correspondence, and property documentation.
• Monitor lease expirations and proactively plan for lease renewals or new tenant placements.
• Handle administrative tasks such as billing, invoicing, and record-keeping.
• Hire, supervise, and manage contractors and vendors for maintenance and repair work.
• Obtain competitive bids for services and negotiate contracts to ensure cost-effective solutions.
• Provide regular status updates and reports to property owners or stakeholders.
• Present financial statements, occupancy rates, and maintenance summaries.
• Develop and implement emergency response plans and protocols.
• Ensure the property is secure and address security concerns promptly.

• Demonstrate the highest standards of personal and professional integrity.
• Assist with the supervision of the property team to include the administrative, engineering, housekeeping, security, and others under the supervision of the Property Manager.
• Attending construction meetings and be able to assist as required.
• Coordinate team activities and work with individuals to assure that expectations are met.
• Provide additional training as needed.
• Receive, code, approve, and distribute invoices to accounting for payment in a timely manner.
• Return all phone calls and emails in a timely and professional manner.
• Collecting rent in a timely manner and use applicable collection efforts.
• Prepare timely monthly reports, to include but not necessarily limited to: vacancy report, budget variance report, aged receivables, executive summary, and other reports.
• Physically and visually inspect the buildings on an ongoing basis to determine the efficiency and effectiveness of vendor performance.
• Meet with tenants as frequently as possible to obtain their comments and recommendations to ensure that operations and quality standards are maintained.
• Solicit bids from vendors, prepare bid comparisons, and make recommendation to the Senior Property Manager.
• Obtain approval from Supervisor for all ongoing management agreements, service contracts, etc., for the building as necessary.
• Have a working knowledge of lease agreements and administration of documents.
• Assisted with preparation of all annual and long-range budgets including necessary capital expenditures for the property.
• Respond for all building emergencies, natural disasters, major problems or issues of major consequence affecting the investment.
• Performing various other essential management functions as requested by the Supervisor.

• Serve as the first line of contact for all incoming communications directed to the Property Management office
• Develop and maintain positive tenant relations through prompt, courteous and professional responses to tenant telephone calls and tenant/client requests
• Collect and maintain critical information used by the property management team in the operations of the building(s) included but not limited to tenant contacts, vendor contacts, critical dates, insurance certificates, lease information, architectural drawings, and plans, etc. Communicate and collaborate with various internal and external parties to gather information and update information as necessary
• Maintain all information in an on-line facility maintenance and records software. Monitor for required informational updates and generate reports accordingly
• Understanding rent roll and understand vacancy, rates, charges, and lease expirations of the tenants
• Understanding lease document and understand standard provisions lease agreements
• Understand where to look for clauses, critical dates, charges, etc. In existing leases
• Learning general Landlord responsibilities vs Tenant Responsibilities and be able to respond to general questions
• Assist in the Lease “Abstract” process and participate in updating accounting systems with data
• Assist Supervisor in applying monthly rent collection procedure, including review of aged receivables, contacting tenants, generating late letters, preparation of Default notices, preparation of Collection Report, etc
• Assist Tenants in the move-in and move-out process under the direction of your supervisor
• Schedule and coordinate meetings, functions or appointments as requested. May also assist in coordination of tenant appreciation events
• Process various requests from tenants, contractors, and Supervisors in accordance with approved policies and procedures (i.e, Service requests, access cards, statements, after-hours work, etc.)
• Prepare incoming and outgoing mail/faxes/packages daily upon receipt in a timely manner
• Maintain office supplies/inventories and coordinate maintenance of office equipment
• Perform general administrative/clerical functions as needed (i.e, Copying, printing, scanning, filing, and faxing)
• Assist the Assistant Property Manager (APM)/Property Manager (PM) in the preparation of various reports and financial forms (Budget Variance Report, expense reimbursement requests, mileage reimbursement requests, rent roll changes, and other tasks as requested)
• Keep Supervisor informed of status on all assignments in a timely manner

Operations:

• Interact with tenants to problem solve, document issues and determine appropriate course of action.
• Communicate work orders to Company's maintenance engineers on a timely basis.
• Maintain inventory of tenant maintenance requests for follow-up to be sure repairs are completed.
• Tour properties for weekly inspection of any property damage and litter.
• Document and contact appropriate vendor to schedule repairs.
• Maintain up-to-date property permits and inspections and renew when necessary.

Administrative:

• Manage the day-to-day activities of the office.
• Greet visitors and determine access to appropriate parties.
• Open, sort and distribute mail.
• Maintain digital and hard copy filing systems.
• Recommend changes to records systems when appropriate.
• Maintain master supply list and ensure supplies for office machinery and kitchen are in stock.
• Work with IT personnel to make certain the data systems and cameras remain in good working order.
• Point person for inquiries related to office machinery and gadgets, supplies and processes.
• Ensure operation of office equipment, order maintenance when necessary, troubleshoot malfunctions.
• Request insurance certificates from tenants and file.
• Read and analyze submission such as proposals and contracts for current vendors, and intended projects.
• Work with Controller to review invoices for accuracy.
• Collect and analyze information for special projects.
• Prepare and report findings to General Manager and President.

Inside Sales Specialist:

• Planning and Generating Proposals to Clients for their Events
• Training New Hires in Inside Sales/ Receptionist
• Answering Phones
• Converting Reports
• Assisting clients on the Showroom Floor
• Bringing in new clients by Venues, Wedding Planners, Caterers, ect
• Going on Site Visits
• Setting up Events
• Designing the Showroom Floor
• Designing Spring Styled Shoot 2016
• Moved from Receptionist to Inside Sales within 6 Months
• Making Cold Calls
• Sending Out 24HR & 48HR Reports
• Work in Alert Easy Pro
• Knowledge in Word, some Excel and Outlook

Receptionist:

• Answering Phones
• Assisting clients in the showroom
• Converting reports
• Sending out 24HR & 48HR Reports
• Designing the showroom floor
• Work in Alert Easy Pro