Maranda L. Futch

• Trained and mentored staff on best practices for workflow management and customer service.
• Managed scheduling and resource allocation to optimize workforce utilization.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction.
• Developed and maintained relationships with customers and suppliers.
• Purchased adequate quantities of food, beverages, equipment, and supplies.

• Processed insurance authorization requests efficiently, ensuring compliance with company guidelines.
• Collaborated with healthcare providers to gather necessary documentation for approval.
• Navigated electronic health record systems to verify patient eligibility and benefits.
• Communicated effectively with patients regarding authorization status and next steps.
• Assisted in training new team members on best practices for processing authorizations.
• Reviewed and analyzed medical records to determine authorization requirements accurately.
• Verified insurance eligibility and benefits for patients to ensure accurate coverage.
• Utilized electronic health record systems to input and update insurance data efficiently.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.

• Assisted patients with preparation and comfort for mammography procedures
• Scheduled appointments, ensuring streamlined patient flow and reduced wait times
• Educated patients on procedure details and answered inquiries to enhance understanding
• Documented patient information in electronic health records for improved data accuracy
• Promoted a safe working environment by adhering to established radiation safety protocols at all times.
• Facilitated seamless transitions between appointments, preparing patients both physically and emotionally for their examinations.
• Ensured compliance with HIPAA regulations through diligent handling of confidential patient information.

• Managed daily operations to ensure smooth workflow and customer satisfaction.
• Assisted in training new team members on company policies and procedures.
• Generated repeat business through exceptional customer service.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Managed bar operations, ensuring efficient workflow and high customer satisfaction.
• Coordinated scheduling for bartenders to optimize coverage during peak hours.
• Collaborated with kitchen staff to ensure timely service of food and drink orders.

• Check patients in and out. Verify insurance. Collect co-
• Coordinated communication between patients and medical staff to ensure seamless service.
• Utilized electronic health record systems to maintain accurate patient information.
• Responded to patient inquiries, providing information on services and procedures.
• Developed familiarity with office protocols to support daily operational needs effectively.
• Composed and processed routine e-mail correspondence.

Reason for leaving: Maternity leave.

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• Greeted and assisted patients, ensuring a welcoming environment.
• Scheduled appointments using electronic health record systems.
• Verified insurance information and collected co-payments accurately.
• Responded to patient inquiries, providing timely information and support.
• Coordinated communication between patients and medical staff effectively.
• Answered multi-line phone system and forwarded calls to appropriate individuals.
• Streamlined check-in and check-out processes for improved efficiency and guest experience.

• Prepared and served beverages efficiently in high-volume settings.
• Maintained cleanliness and organization of bar area to ensure safety and compliance.
• Assisted in inventory by tracking stock levels.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

• Managed guest seating arrangements to optimize flow and enhance dining experience. Ensuring accurate scheduling and efficient table turnover.
• Trained and mentored new host staff on operational procedures and customer service standards.
• Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
• Assigned patrons to tables suitable for needs and restaurant section rotation.

• Outbound Quality assurance calls to Customers regarding installation of Solar equipment. Resolve any installation issues with customers. Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understand customer needs and requirements. Ability to multi-task, prioritize, and manage time effectively. General office equipment usage. Proficient in Microsoft Office; Word, Excel, PowerPoint. Maintain records

• Process Customers drink orders and responsible for balancing the nightly deposit for the Cash register. Resolved any Customer complaints and discrepancies. Train new employees; Shift supervisor
• 1 year

• Greet customers quickly and warmly as they enter store. Provide outstanding customer service that’s sincere, enthusiastic, and professional. Qualify customer needs, figure out what’s right for them, and help them get it through one of our shopping channels – either in store or online. Handle returns with courtesy, ease, and professionalism. Ensure merchandise is organized, beautifully presented, and stored and stocked correctly. Ensure counters and work areas are organized and free of hazards
• 3 months