Maranda Saunders
Sparks,Nevada
Summary
Professional in pet care with significant experience in grooming and styling pets to meet high standards. Strong focus on collaboration, consistently achieving results through adaptability and reliability. Expertise in breed-specific grooming techniques, customer communication, and maintaining safe and clean work environment. Known for patient and compassionate approach, ensuring positive experience for pets and their owners.
Overview
14
14
years of professional experience
Work History
Professional Pet Stylist
Petsmart
Reno, NV
01.2011 - Current
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Supported an inclusive work environment by collaborating effectively with team members from diverse backgrounds and skillsets.
- Educated clients on proper pet care techniques, contributing to healthier animals and happier owners.
- Developed strong relationships with customers, resulting in repeat business and positive referrals.
- Conducted thorough consultations with pet owners to determine their specific grooming requirements and expectations.
- Utilized specialized tools and equipment appropriately for each pet''s unique coat type and condition.
- Maintained a clean and hygienic workspace, ensuring the health and safety of all pets in the salon.
- Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
- Handled customer concerns professionally, working towards swift resolution while maintaining a positive rapport with clients.
- Promoted additional services such as teeth cleaning or nail trimming, resulting in increased revenue for the salon.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Veterinary Assistant (unlicensed)
Damonte Ranch Animal Hospital
Reno, NV
12.2016 - 12.2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
- Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
- Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted in examination and treatment of animals in veterinary clinic.
- Followed safety protocols for handling animals.
- Prepared animals for surgical procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Car Wash Manager
Metro Car Wash & Detailing
Reno, NV
04.2011 - 11.2014
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
- Implemented targeted marketing strategies that increased customer retention and attracted new clients.
- Ensured safety procedures were followed by all employees to prevent accidents and maintain a safe working environment.
- Promoted exceptional customer service, addressing complaints promptly and ensuring repeat business from satisfied clients.
- Enhanced employee performance through regular training, coaching, and feedback on best practices in the car wash industry.
- Managed daily operations for optimal efficiency and profitability, including scheduling staff and overseeing inventory management.
- Designed effective employee schedules that optimized productivity while minimizing labor costs.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Achieved customer satisfaction by providing high-quality professional service.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Arts - Cosmetology
Redken International School of Art
Reno, NV02-2022
No Degree - Criminal Justice
Truckee Meadows Community College
Reno, NV02-2021
Skills
- Animal handling, first aid, and Safety training
- Professionalism, ethics, patient, honest, and dependable
- Animal behavior assessment
- Animal anatomy
- Appointment scheduling efficiency
- Sanitization
- Animal grooming Skills
- Appointment scheduling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Microsoft office
Timeline
Veterinary Assistant (unlicensed)
Damonte Ranch Animal Hospital
12.2016 - 12.2020
Car Wash Manager
Metro Car Wash & Detailing
04.2011 - 11.2014
Professional Pet Stylist
Petsmart
01.2011 - Current
Associate of Arts - Cosmetology
Redken International School of Art
No Degree - Criminal Justice
Truckee Meadows Community College