Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Maranda London

San Antonio,TX

Summary

Global Human Resources Leader and Talent Management Certified Professional with over 20 years of progressive experience in the US Air Force and private sector industries, including entertainment, finance, nuclear, and national security. Skilled in data analysis and interpretation, providing valuable insights for organizational design and diagnostics. Demonstrated success in developing and executing HR strategies across diverse sectors such as IT, Data and Analytics, Engineering, Operations, Contact Centers, and Global Partnerships (LATAM, EMEA, APAC). Led a Talent Development team serving 6000 employees and managed teams of up to 160 employees. Recognized for intellectual curiosity, learning agility, and high emotional intelligence. Collaborates with leadership to drive large-scale projects and implement innovative HR strategies aimed at revolutionizing talent management, organizational effectiveness, workforce planning, and employee engagement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sr. Manager, HR Business Partner

The Walt Disney Company
03.2022 - Current
  • Leads HR operations for Disney Direct-To-Consumer (DTC) Viewer Experience and Disney DTC Strategy team, overseeing a 24/7 global operations team supporting Hulu, Disney+, ESPN+, and Star+ streaming services
  • Directly responsible for 700+ employees and 6000+ global partners
  • Leads organizational design projects to create speed, efficiency, agility and support rapidly shifting business demands.
  • Uses understanding of I/O Psychology to facilitate talent movement. Proactively assesses business and organizational performance to recommend and drive action through a consultative, “influence without authority” approach.
  • Partnered with business leadership to take a current and long-term view on engaging in key talent processes including talent review, succession planning, and leadership development.
  • Played a pivotal role in conducting 30+ job family reviews and compensation planning - approximately $2.6 million in funds allocated
  • Executes Annual Operating Planning and ensures staffing adequacy for 700 employees
  • Orchestrated competitive market reviews and standardized job families across contact center operations, leading to $1.2M in compensation increases for over 350 employees
  • Manages all aspects of Employee Relations and Legal actions, including the execution of separations, corrective actions, Performance Management, and conducting investigations - successfully executed three Reductions in Force initiatives
  • Identified and investigated fraudulent time recording, uncovering $25,000 in overpayments to employees; collaborated with Controllership, Management Audit, and Payroll to implement controls mitigating the risk of future time fraud
  • Analyzes data on attrition, turnover, competencies, and skills, interpreting information to provide actionable recommendations for enhancing employee effectiveness and driving business performance
  • Provides direct leadership support and executive coaching to the SVP, 2 Vice Presidents, and 9 Executive Level Directors in the execution of critical people initiatives
  • Led organizational design exercises post-Reduction in Force, streamlining business operations and capitalizing on efficiencies for a 700-member organization
  • Works with business areas undergoing transformational change (becoming more cost effective, implementing processes, introducing AI and new technology to enhance operations)

Senior HR Business Partner

United Services Automobile Association (USAA)
12.2019 - 03.2022
  • Implemented a comprehensive talent lifecycle program, identifying gaps in people plans, and overseeing upstream and downstream initiatives
  • Provided direct support to various product lines, banking operations, and support teams, leveraging extensive experience in managing and supporting distributed teams within virtual environments.
  • Supported the executive operational planning team by delivering critical HR data and deliverables to the executive team and stakeholders, addressing Board of Directors' requests and ensuring alignment with corporate governance standards
  • Successfully executed a company-wide compensation increase and market review, resulting in competitive pay adjustments for 14,000 employees in highly sought-after job profiles
  • Evaluated HR metrics to identify trends, measure success, and make data-informed decisions about ongoing strategic priorities.
  • Led change management efforts, ensuring smooth transitions during mergers and acquisitions.
  • Streamlined HR processes for increased efficiency and cost savings.
  • Complied with employment laws and regulations, minimizing legal risks to the company.

Talent Development/Human Resources Business Partner Lead

Savannah River Nuclear Solutions
11.2016 - 11.2019
  • Led a 4-person team to implement a talent strategy for a 6000+ member company; regularly liaised with C-Suite executives on talent development initiatives
  • Managed Succession Planning and High-Potential programs; mentored and advised C-suite level executives to oversee development and cultivate future talent
  • Implemented a recruitment strategy to support exponential growth; contributed to hiring over 1000 employees for FY 2019
  • Managed mentoring project for non-exempt job classes; offered professional growth opportunities for 1500+ hourly workers
  • Designed professional leadership courses for one of the largest employers in South Carolina, training over 900 managers
  • Led new employee onboarding project from inception to execution; completed 5 iterations with 300+ new hires

Senior Corporate Communications Specialist

MOSAIC Technologies Group
09.2016 - 11.2016
  • Site Subject Matter Expert on web content management systems; oversaw the construction of over 200 webpages; designed training program/trained 20+; developed change management and communication plans for business leaders.

Senior Workforce and Operations Director

National Security Agency
03.2015 - 07.2016
  • Led and directed an organization of 90+ personnel - developed employee forecast, cultivated talent strategies and set up talent pipelines; provided employee relations support; enabled 20% growth in organization size.

Career Consultant/Leadership Training/Diversity and Inclusion

480th ISR Group
01.2012 - 03.2015
  • Designed Career Consultant position for 1,500-member organization; advised executive level leadership and employees on succession planning, talent management, career pathing – developed leadership courses and managed 30 instructors.
  • Enhanced client career progression by providing personalized consultations and tailored action plans
  • Established DEI program for 1500-member org; evaluated work environment and implemented solutions for an inclusive culture
  • Delivered engaging presentations on resume writing, interviewing techniques, and salary negotiation at local community events and organizations.

Workforce and Operations Director

National Security Agency
12.2010 - 01.2012
  • Led a 160-member multi-service organization as Director - directed performance management, training pipelines, headcount allocations and devised strategies to ensure mission effectiveness.
  • Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
  • Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.

Lead Analyst/Liaison Officer

451st Intelligence Squadron
11.2007 - 11.2010
  • Traveled to various bases in conflict areas and instructed sister military services on allocation of Air Force assets to support ground operations; trained over 30 units/500+ personnel through instructor-based training and distance learning.

Education

BA in Liberal Arts (Arabic) -

Excelsior College
Albany, NY

AAS in Communications -

Community College of the AF
Montgomery, AL

Associate of Arts - Mid-East Studies

Defense Language Institute
Monterey, CA

Skills

  • Organizational Design & Strategy
  • Talent Development
  • Coaching, Mentoring & Leadership
  • Risk Assessment
  • HR Strategy and Transformation
  • Complex Decision-Making
  • Executive Advising and Coaching

Certification

Talent Management Professional, Institute of Organizational Design, 05/01/19

Timeline

Sr. Manager, HR Business Partner

The Walt Disney Company
03.2022 - Current

Senior HR Business Partner

United Services Automobile Association (USAA)
12.2019 - 03.2022

Talent Development/Human Resources Business Partner Lead

Savannah River Nuclear Solutions
11.2016 - 11.2019

Senior Corporate Communications Specialist

MOSAIC Technologies Group
09.2016 - 11.2016

Senior Workforce and Operations Director

National Security Agency
03.2015 - 07.2016

Career Consultant/Leadership Training/Diversity and Inclusion

480th ISR Group
01.2012 - 03.2015

Workforce and Operations Director

National Security Agency
12.2010 - 01.2012

Lead Analyst/Liaison Officer

451st Intelligence Squadron
11.2007 - 11.2010

AAS in Communications -

Community College of the AF

BA in Liberal Arts (Arabic) -

Excelsior College

Associate of Arts - Mid-East Studies

Defense Language Institute

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Maranda London