Maranda Mack
Birmingham,AL
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
New Pilgrim Towers Apartments
09.2022 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular inspections of interior of apartment units for damage.
- Assist Property Manager with daily managing duties.
Executive Administrative Assistant
SPM, LLC
07.2018 - 07.2022
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked hotel reservations for annual conferences and assisted with organizing the itinerary.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Prepare legal documents, spread sheets, and financial
reports. - Notary Republic
- Data Entry
- Provide assistance to Regional Property Managers to
help manage 50 communities. While also providing
support to the onsite managers. - Effectively and professionally communicate (via phone
or email) with mortgage lenders, organizations,
contractors, HUD executives and vendors etc. - Manage the reserve accounts for all of communities to
request funds when needed for repairs and monitor the
balance of the operating accounts. - Managed calendar and scheduled all board meetings held in the conference room.
- Created a quarterly Newsletter to keep everyone
informed of company changes, progress, events, and
need to know information. It also aides to keep the
onsite managers connected and included. - Aiding in the training of new admins to come aboard
the company. - Keyholder to our mailboxes, distribute mail daily, and
manage inventory for 3 departments. - Directly lightens the work load of the VP of Senior
Housing and act as a liaison to residents and vendors
etc. - Various additional administrative duties.
Patient Access Representative /Trainer
St. Vincent's East
09.2013 - 07.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Preregister future surgical patients / obtain
precertification approvals from health insurance companies. - Problem solving , and Correcting errors from a daily patient accounts report
- Skillfully used clinical and medical insurance
knowledge to assist obtaining medical overrides,
developing cost estimates - Direct communication with insurance companies to
ensure payments for the hospital. - Trained new staff on hospital processes and procedures.
- Addressed bad debts in line with set protocols.
Education
BBA - Business Management
Florida Technical College
Orlando, FLSkills
- Housing Regulations
- Fair Housing Laws Knowledge
- Administrative Leadership
- Tenant and Owner Liaising
- Customer Satisfaction
- Staff Meetings
- Coordinate Documents
- Property Inspection
Timeline
Assistant Property Manager
New Pilgrim Towers Apartments
09.2022 - Current
Executive Administrative Assistant
SPM, LLC
07.2018 - 07.2022
Patient Access Representative /Trainer
St. Vincent's East
09.2013 - 07.2018
BBA - Business Management
Florida Technical College
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