MARANDA MAGNUSON
Manor,United States
Summary
Dedicated customer success professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
Dropoff Inc.
01.2020 - 03.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Customer Service Representative II
Dropoff Inc.
10.2018 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Account Manager/Customer Success Manager
Populus Group (Uber Eats)
10.2016 - 09.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Bachelor of Science - Business Analysis
Rasmussen College
12.2019
Skills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
- Customer Advocacy
- CRM Software
- Strategic Planning
- Customer Needs Assessment
Timeline
Customer Success Manager
Dropoff Inc.
01.2020 - 03.2023
Customer Service Representative II
Dropoff Inc.
10.2018 - 12.2019
Account Manager/Customer Success Manager
Populus Group (Uber Eats)
10.2016 - 09.2018
Bachelor of Science - Business Analysis
Rasmussen College
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