Maranda Mathieu
Norridgewock,ME
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Avangrid
Augusta, Maine
03.2023 - Current
- Provided training support for new hires related to customer service processes and procedures.
- Performed back office duties such as bill copying and usage requests, workflow errors, NEB billing, processing agency guarantees, corrections for cash-only accounts, and various other back office tasks.
- Collected deposits or payments and arranged for billing.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Administrator/Manager
No Limits Fitness
Farmington, Maine
09.2018 - 10.2022
- Managed daily operations of fitness facility ensuring smooth workflow.
- Created engaging fitness programs tailored to diverse member needs and goals.
- Coordinated schedules and appointments for trainers and clients effectively.
- Coordinated and managed daily administrative operations of the office.
- Processed invoices and expense reports for accurate financial records.
- Reconciled bank statements with internal accounting systems regularly.
- Managed accounts payable and receivable to maintain cash flow.
Billing Coordinator
Trc Environmental
Augusta, Maine
02.2021 - 07.2021
- Processed client invoices using billing software for accurate account management.
- Coordinated billing disputes by communicating with clients and internal teams.
- Generated detailed reports on billing activity for management review.
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Managed daily workflow processes associated with invoice creation and distribution.
Intake Specialist
KVCAP
Waterville, Maine
10.2020 - 02.2021
- Conducted client intake assessments to gather necessary information and documents.
- Maintained accurate and updated client records in the database system.
- Ensured compliance with organizational policies during the intake process.
- Coordinated transportation schedules for efficient pick-ups and drop-offs of clients.
Education
Some College (No Degree) - Business Administration and Management
American InterContinental University
Schaumburg, ILSkills
- Billing processing
- Database management
- Invoice generation
- Compliance adherence
- Problem solving
- Attention to detail
- Effective communication
- Task prioritization
Timeline
Customer Care Representative
Avangrid
03.2023 - Current
Billing Coordinator
Trc Environmental
02.2021 - 07.2021
Intake Specialist
KVCAP
10.2020 - 02.2021
Office Administrator/Manager
No Limits Fitness
09.2018 - 10.2022
Some College (No Degree) - Business Administration and Management
American InterContinental University
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