Proven leader and skilled cashier, I excelled at Goodwill Industries by enhancing customer satisfaction and streamlining checkout processes, achieving a significant reduction in waiting times. My strong organizational abilities and commitment to customer service, coupled with expertise in cash handling and POS systems, drove positive outcomes in fast-paced retail environments.
Overview
12
12
years of professional experience
Work History
Cashier/Sorter
Goodwill Industries Store & Donation Center
02.2022 - 10.2024
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Answered questions about store policies and addressed customer concerns.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Worked closely with shift manager to solve problems and handle customer concerns.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Cashier
Casey's General Store
05.2019 - 06.2022
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Machine Operator Assembler
Greenlee Corgulated Solutions
04.2017 - 06.2019
Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
Complied with company and OSHA safety rules and regulations.
Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
Maintained equipment performance by lubricating and cleaning components.
Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
Assisted in the development of new products, contributing technical expertise and hands-on assembly experience.
Utilized various hand tools for precise assembly work, consistently meeting tight tolerances specified for each product.
Streamlined workflow by organizing supplies and tools efficiently, enabling faster completion of tasks.
Ensured timely completion of orders by monitoring progress and adjusting schedules as necessary.
Increased overall productivity by optimizing assembly processes and implementing time-saving techniques.
Participated in ongoing training programs related to machinery operation and safety protocols, staying up-to-date on best practices within the industry.
Enhanced workplace safety by adhering to company guidelines and maintaining a clean, organized work environment.
Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
Improved production efficiency by implementing preventive maintenance measures on machines and equipment.
Mentored new employees on proper machine operation procedures, boosting team performance and reducing errors.
Maintained comprehensive documentation on machine operations and maintenance activities, ensuring compliance with industry standards.
Offered creative solutions for process improvements that led to increased efficiency and reduced production costs.
Updated daily production logs and informed management of production incidents or non-conformance issues.
Operated machinery effectively to maintain optimal production rates while minimizing waste materials.
Provided input for process improvements, leading to more efficient production methods and reduced costs.
Contributed to cost reduction initiatives by identifying opportunities for material savings during the assembly process.
Collaborated with cross-functional teams to troubleshoot production issues, resulting in improved product quality.
Followed detailed instructions to operate machines with accuracy and produce quality products.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Set up and ran machinery to produce exceptional products for industrial needs.
Kept detailed production records and identified hold-ups.
Used precision measuring tools, micrometers and calipers to meet required product specifications.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Replenished materials and supplies as needed to maintain production.
Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Production Team Leader
CCB Packaging
07.2012 - 08.2017
Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Led a team of production workers to consistently meet deadlines and exceed performance goals.
Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.
Ensured adherence to safety protocols, maintaining an accident-free workplace throughout tenure as Production Team Leader.
Monitored and evaluated teams, identifying and targeting opportunities for improvement.
Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Maintained open lines of communication with upper management, reporting progress updates on key metrics regularly.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Evaluated employee performance regularly, providing constructive feedback and opportunities for growth or advancement.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Enhanced production efficiency by streamlining processes and implementing workflow improvements.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Conducted routine inspections to check quality and compliance with established specifications.
Implemented lean manufacturing principles within the team, reducing waste and increasing overall efficiency levels.
Collaborated with cross-functional teams to ensure seamless integration of processes from design to final assembly.
Reduced waste and increased profitability through effective inventory management and quality control measures.
Actively participated in continuous improvement initiatives, contributing valuable insights on process optimization strategies.
Facilitated regular team meetings to discuss progress towards goals, identify challenges, and develop solutions collaboratively.
Streamlined operations realizing significant improvements in production flow.
Optimized resource allocation and scheduling to maximize output while minimizing downtime.
Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Cultivated professional working relationships with peers and supervisors.
Assessed and addressed production bottlenecks, improving overall manufacturing efficiency.
Boosted efficiency by coordinating projects and assignments for Number team members.
Implemented new training programs for staff, resulting in enhanced skill sets and improved productivity levels.
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output, and boost overall quality.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Managed budgets effectively to maintain optimal cost-to-production ratios without sacrificing product quality or worker satisfaction.