Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager
Maranda McMickle

Maranda McMickle

233 Dixie Circle,IA

Summary

Proven leader and skilled cashier, I excelled at Goodwill Industries by enhancing customer satisfaction and streamlining checkout processes, achieving a significant reduction in waiting times. My strong organizational abilities and commitment to customer service, coupled with expertise in cash handling and POS systems, drove positive outcomes in fast-paced retail environments.

Overview

12
12
years of professional experience

Work History

Cashier/Sorter

Goodwill Industries Store & Donation Center
02.2022 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

Cashier

Casey's General Store
05.2019 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Machine Operator Assembler

Greenlee Corgulated Solutions
04.2017 - 06.2019
  • Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
  • Complied with company and OSHA safety rules and regulations.
  • Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
  • Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
  • Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
  • Maintained equipment performance by lubricating and cleaning components.
  • Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
  • Assisted in the development of new products, contributing technical expertise and hands-on assembly experience.
  • Utilized various hand tools for precise assembly work, consistently meeting tight tolerances specified for each product.
  • Streamlined workflow by organizing supplies and tools efficiently, enabling faster completion of tasks.
  • Ensured timely completion of orders by monitoring progress and adjusting schedules as necessary.
  • Increased overall productivity by optimizing assembly processes and implementing time-saving techniques.
  • Participated in ongoing training programs related to machinery operation and safety protocols, staying up-to-date on best practices within the industry.
  • Enhanced workplace safety by adhering to company guidelines and maintaining a clean, organized work environment.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Improved production efficiency by implementing preventive maintenance measures on machines and equipment.
  • Mentored new employees on proper machine operation procedures, boosting team performance and reducing errors.
  • Maintained comprehensive documentation on machine operations and maintenance activities, ensuring compliance with industry standards.
  • Offered creative solutions for process improvements that led to increased efficiency and reduced production costs.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Operated machinery effectively to maintain optimal production rates while minimizing waste materials.
  • Provided input for process improvements, leading to more efficient production methods and reduced costs.
  • Contributed to cost reduction initiatives by identifying opportunities for material savings during the assembly process.
  • Collaborated with cross-functional teams to troubleshoot production issues, resulting in improved product quality.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Kept detailed production records and identified hold-ups.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Replenished materials and supplies as needed to maintain production.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.

Production Team Leader

CCB Packaging
07.2012 - 08.2017
  • Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Led a team of production workers to consistently meet deadlines and exceed performance goals.
  • Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.
  • Ensured adherence to safety protocols, maintaining an accident-free workplace throughout tenure as Production Team Leader.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Maintained open lines of communication with upper management, reporting progress updates on key metrics regularly.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for growth or advancement.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Enhanced production efficiency by streamlining processes and implementing workflow improvements.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Implemented lean manufacturing principles within the team, reducing waste and increasing overall efficiency levels.
  • Collaborated with cross-functional teams to ensure seamless integration of processes from design to final assembly.
  • Reduced waste and increased profitability through effective inventory management and quality control measures.
  • Actively participated in continuous improvement initiatives, contributing valuable insights on process optimization strategies.
  • Facilitated regular team meetings to discuss progress towards goals, identify challenges, and develop solutions collaboratively.
  • Streamlined operations realizing significant improvements in production flow.
  • Optimized resource allocation and scheduling to maximize output while minimizing downtime.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Cultivated professional working relationships with peers and supervisors.
  • Assessed and addressed production bottlenecks, improving overall manufacturing efficiency.
  • Boosted efficiency by coordinating projects and assignments for Number team members.
  • Implemented new training programs for staff, resulting in enhanced skill sets and improved productivity levels.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output, and boost overall quality.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Managed budgets effectively to maintain optimal cost-to-production ratios without sacrificing product quality or worker satisfaction.

Education

Diploma - General Studies

East High School
Waterloo, IA
06.1998

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Cash Management
  • Basic Math Competence
  • Cash register systems
  • Cash handling expertise
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • Product Knowledge
  • Refunds and exchanges
  • Issue Resolution
  • Merchandise Restocking
  • Complex Problem-Solving
  • Cash Drawer Balancing
  • POS system operations
  • Payment Collection
  • POS Systems
  • Refund handling
  • Staff Training
  • Guest inquiries
  • ID Verification
  • Inventory Management
  • Currency counting
  • Inventory Control
  • Order Packaging
  • Decision Making Aptitude
  • Sales expertise
  • Daily Reporting
  • Retail Merchandising
  • Product Recommendations
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Purchase assistance
  • Order Verification
  • Promotions and Discounts Understanding
  • Type or edit your skills here

Languages

English
Full Professional

Timeline

Cashier/Sorter

Goodwill Industries Store & Donation Center
02.2022 - 10.2024

Cashier

Casey's General Store
05.2019 - 06.2022

Machine Operator Assembler

Greenlee Corgulated Solutions
04.2017 - 06.2019

Production Team Leader

CCB Packaging
07.2012 - 08.2017

Diploma - General Studies

East High School
Maranda McMickle