Maranda Smoot
Virginia Beach,VA
Summary
Dynamic professional with extensive experience in customer service and personnel management, notably at The Home Depot. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in time management and active listening, fostering strong relationships and ensuring compliance with regulations. Committed to delivering exceptional service and support in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Family Nanny
The Gradert Family
11.2023 - 08.2024
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Pro Associate
The Home Depot Inc
11.2022 - 12.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Head Cashier
The Home Depot Inc
12.2021 - 11.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Cashier
The Home Depot Inc
06.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
BootBarn
09.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
BootBarn
10.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers complete purchases, locate items, and join reward programs.
Personnel Specialist
US Navy
09.2013 - 03.2017
- Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
- Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Hendrickson High School
Pflugerville, TX06-2013
Skills
- Customer service
- Time management
- Administrative skills
- Active listening
- Teamwork and collaboration
- Emergency preparedness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursCompany CultureTimeline
Family Nanny
The Gradert Family
11.2023 - 08.2024
Pro Associate
The Home Depot Inc
11.2022 - 12.2023
Head Cashier
The Home Depot Inc
12.2021 - 11.2022
Cashier
The Home Depot Inc
06.2020 - 10.2021
Sales Associate
BootBarn
09.2019 - 06.2020
Sales Associate
BootBarn
10.2018 - 08.2019
Personnel Specialist
US Navy
09.2013 - 03.2017
High School Diploma -
Hendrickson High School
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