Maranda O'Bryan
North Pole,AK
Summary
Detail-oriented professional with over 20 years of experience in customer service, data processing, and account management. Proven track record in handling complex billing operations, providing excellent customer support, and maintaining accurate documentation. Demonstrated ability to thrive in fast-paced environments while managing multiple priorities.
Overview
25
25
years of professional experience
Work History
Customer Service Representative / Dispatcher
Alaska Waste
Fairbanks, AK
10.2022 - Current
- Serve as the first point of contact for all customer inquiries, maintaining professional and courteous communication.
- Process new account setups, and manage existing client relationships with attention to detail.
- Document and track all customer interactions in the company database system.
- Coordinate effectively with field teams to ensure that client needs are met.
- Multi-task between phone calls, account management, and team communication.
- Handle sensitive financial transactions and account management with accuracy.
Receiving Supervisor & Operations Management
Home Depot
Fairbanks, AK
09.2013 - 10.2022
- Managed customer service operations, and maintained a professional office environment.
- Led a team of five employees while serving as the Manager on Duty (MOD).
- Coordinated with multiple departments to ensure smooth operations and client satisfaction.
- Maintained detailed documentation for inventory and financial transactions.
- Demonstrated strong problem-solving skills in a fast-paced environment.
- Processed complex account management tasks with high attention to detail.
- Built and maintained strong client relationships through professional communication.
- Was Bookkeeper for 4 years
HR Clerical
Sears
Fairbanks, AK
08.2000 - 06.2002
- Processed detailed documentation, and maintained accurate records.
- Conducted new client orientations and explained policy requirements.
- Processed Payroll.
- Created schedules for all departments.
- Assisted new hires with completing the necessary paperwork and documentation.
- Maintained organized filing systems and confidential records.
- Provided professional customer service support.
Education
Certificate - Office Technology
Tanana Valley Campus
Fairbanks, AK04-2000
Skills
- Extensive experience in customer service and support
- Proficient in data entry and documentation (50 WPM)
- Strong mathematical skills for calculating rates and costs
- Experienced in Microsoft Office (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Proven ability to work independently and as part of a team
- Strong organizational and multitasking abilities
- Detail-oriented, with a focus on accuracy
- Reliable attendance record
- Ability to work overtime as needed
Timeline
Customer Service Representative / Dispatcher
Alaska Waste
10.2022 - Current
Receiving Supervisor & Operations Management
Home Depot
09.2013 - 10.2022
HR Clerical
Sears
08.2000 - 06.2002
Certificate - Office Technology
Tanana Valley Campus
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