Maranda Owens
Arvada,CO
Summary
Highly motivated individual over eight-year' experience in customer services and administrative tasks. Skilled in variety of computer databases, various office equipment, and multi-line phone systems. Career accomplishments include PMBD training and ER emergency medicine with wound care. Reliable Data Entry Assistant possessing razor-sharp eye for detail and quick typing skills. Bringing 6 years of hands-on experience assisting with transferring information from paper documents into electronic databases. Well-versed in verifying data accuracy and maintaining filing systems. Organized individual proficient in many softwear and computer operations.
Overview
11
11
years of professional experience
Work History
virtual care provider
Onestop Recruitment
01.2024 - 06.2024
- Took calls from clients from 2pm to 10 pm
- Scheduled appointments, talked to them about mental health and well being, read mail, emailed their providers, contacted rides for medical appointments, made sure they understood their healthcare.
- allows caregivers to check on patients without direct contact.
- It includes video visits, telephone consultations, and secure messaging
- Virtual caregiving can be done through camera-free sensors that detect movement.
- seniors to live in their homes for longer periods of time, promoting safety and independence.
- health-care services through electronic means
- Promoted social, emotional, and physical health through diverse activities.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Enhanced patient comfort by providing compassionate and attentive care.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Built strong relationships with clients to deliver emotional support and companionship.
CNA
Medley Staffing
08.2021 - 01.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Medical receptionist
New West Physicians
07.2022 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Behavioral Service Technician
VA Medical Center/Loyal Source
06.2017 - 09.2021
- (PES- Phycology Emergency Services)
- Assisted with documenting and evaluating behaviors of individuals with mental health diagnoses.
- Collaborated with community organizations to provide accessible mental health services to underserved populations.
- Conducted thorough assessments of clients'' mental health status to identify areas requiring targeted interventions.
- Fostered an inclusive atmosphere that prioritized mental health support for all employees.
- Educated clients on effective stress management techniques for improved mental health outcomes.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Facilitated skill-building groups to empower clients in managing their mental health symptoms effectively.
- Performed intake triage, vitals and assisted patients with mental health screenings.
- Strengthened family relationships by providing psychoeducation on mental health conditions and facilitating communication skills workshops.
- Reduced hospital readmissions through effective coordination of multidisciplinary mental health teams.
- Collaborated closely with patient's mental health team to determine proper methods and medications for treatment.
CNA / Covid Swabber
3Points Recruiting
02.2021 - 08.2021
- Delivered consistent high-quality results by strictly following established guidelines and procedures.
- Collaborated with team members to manage high-volume testing sites, reducing wait times for patients.
- Improved patient experience with clear communication and a gentle touch during sample collection.
- Exceeded daily targets through effective time management and prioritization of tasks at hand.
- Ensured accurate sample collection for timely processing and reliable results.
- Maintained a clean and orderly work environment, minimizing contamination risks and ensuring safety.
- Enhanced patient comfort during swabbing procedure, leading to higher willingness for regular testing among the community members.
- Assisted in training new staff on proper swabbing techniques, boosting team productivity and skill levels.
- Reduced incidences of false negatives by continuously updating knowledge on best practices in specimen collection.
CNA
HealthTrust Medical staffing
09.2019 - 08.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Medical Receptionist
Boulder Medical Center
02.2020 - 03.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
On call CNA home health
Brightstar Home Health Care
03.2019 - 01.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA
All Staff Medical Staffing/Children's Hospital
11.2018 - 02.2019
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Promoted preventive health measures through educational materials distribution aimed at maintaining children''s overall wellbeing.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
- Maintained accurate patient records, contributing to effective communication among medical team members.
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
- Educated parents on proper child healthcare practices, promoting overall family wellbeing.
CNA
Powerback Rehab
08.2017 - 03.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Certified Nursing Assistant ER
Westminster Life Care Center
04.2017 - 06.2017
Document services
Pensco Trust CO
04.2013 - 11.2016
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Utilized advanced scanning equipment to produce clear and accurate images for diagnostic purposes.
- Optimized image quality for diagnostic purposes by educating users on proper scanning techniques and machine settings adjustments.
- Expanded skillset through ongoing professional development opportunities such as workshops or online courses related to typing techniques or software proficiency improvements.
- Streamlined workflow processes by efficiently typing, formatting, and distributing policy documents to relevant parties.
- Improved typing speed through continuous practice and utilization of efficient software tools.
- Performed clerical duties by typing correspondence and notices.
- Increased processing speed through proficient use of keyboard shortcuts and mastery of 10-key typing techniques.
- Expedited data entry tasks with efficient typing speed and accuracy.
Education
Bachelors of Science in Criminal Justice - Forensics - Forensics
Colorado Technical University
Denver, CO08.2023
Certified Phlebotomist -
Phlebotomy USA
Arvada, CO09.2017
Certified Nursing Assistant -
Pima Medical Institute
Denver, CO03.2013
Skills
- Microsoft Office Suite, excel, power point, 10key, EHR, PM, Epic, Word, email /mulitple types, pdf
- Effective Communicator written and verbal, calendar minded and skilled at scheduling
- Problem Solver, fast learner, communication, able to work in a team
- Emotional Support
- EMR / EHR
- Patient Assessments
- Direct Patient Care
- Personal Care
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Industryskills
Communicated effectively both verbal and nonverbal to diverse population in no stress and high stress situations, Managed 100+ calls on daily basis effectively by utilizing scheduling standards and adhering to best practices while being 100% error-free on audits, Listened to customer needs in order to answer their questions and fulfill their requests in a timely manner, Sustained positive and effective working relationships with internal and external customers, Maintained accurate records in multiple databases, ensuring quality and accuracy of by documenting all communication attempts and special requests, Handled incoming and outgoing mail, ability to sort and prioritize large quantities without error, Completed forms, reports, logs, and records while being sure work operations were upheld by following policies and procedures, Organized and filed records and papers as needed
References
- Geoffery Metcalf RN, Manager, 303-250-5313
- Officer Donovan Police Department VA Hospital, Co-worker, 719-419-4993
- Erika Brazza CNA, Co-worker in past jobs, 720-586-2734
- Torrey Roweder, Friend over 25 years, 720-296-2655
- Katelyn Templeton Case Manager in Nebraska, Friend over 25 years, 308-225-2070
Timeline
virtual care provider
Onestop Recruitment
01.2024 - 06.2024
Medical receptionist
New West Physicians
07.2022 - 12.2022
CNA
Medley Staffing
08.2021 - 01.2024
CNA / Covid Swabber
3Points Recruiting
02.2021 - 08.2021
Medical Receptionist
Boulder Medical Center
02.2020 - 03.2020
CNA
HealthTrust Medical staffing
09.2019 - 08.2020
On call CNA home health
Brightstar Home Health Care
03.2019 - 01.2020
CNA
All Staff Medical Staffing/Children's Hospital
11.2018 - 02.2019
CNA
Powerback Rehab
08.2017 - 03.2018
Behavioral Service Technician
VA Medical Center/Loyal Source
06.2017 - 09.2021
Certified Nursing Assistant ER
Westminster Life Care Center
04.2017 - 06.2017
Document services
Pensco Trust CO
04.2013 - 11.2016
Bachelors of Science in Criminal Justice - Forensics - Forensics
Colorado Technical University
Certified Phlebotomist -
Phlebotomy USA
Certified Nursing Assistant -
Pima Medical Institute
Similar Profiles
Nellie ZingerNellie Zinger
Financing Consultant at OneStop Consulting Solutions LLCFinancing Consultant at OneStop Consulting Solutions LLC
PUGALANTHI DINESHPUGALANTHI DINESH
Site Supervisor at Atlas Onestop Solutions Pte LtdSite Supervisor at Atlas Onestop Solutions Pte Ltd
Ahmad AssaadAhmad Assaad
CEO at OneStop Autoservices GarageCEO at OneStop Autoservices Garage