Summary
Overview
Work History
Education
Skills
FSA 100 -2025
Timeline
Generic

Maranda Pollock

Restaurant Manager
Syracuse,NY

Summary

Dynamic Restaurant Manager with a proven track record at Cafua Management, excelling in team leadership and customer satisfaction. Expert in optimizing labor costs and enhancing guest experiences through effective feedback implementation. Skilled in POS operations and employee scheduling, fostering a culture of excellence and retention within the workforce.

Overview

20
20
years of professional experience

Work History

Restaurant Manager

Cafua Management
11.2011 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Try to effectively calculate inventory
  • Ordered appropriate supplies/ food based on accurate par level sheets
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices from NDCP for accurate ordering.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.( Par level sheets)
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. ( say hi to everyone and greet all)
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Effectively managed payroll usually under 1-2% ocnsecutively and timepunches, and paperwork for new hires and terminations. ( Center, Workpulse, CTGs)
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately. FSR 100, never had below a 90
  • Fostered an inclusive atmosphere with open communication channels for a ll employees to voice concerns or suggestions freely.
  • Streamlined operations,everyone knew their position for the day and cleaning side task based on daily roster/ shift deployment charts
  • Cultivated strong team culture
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures

Donut Finisher/Supervisor

CNY Commissary
09.2005 - 12.2008

Collaborated with team members to streamline production processes, leading to improved efficiency and consistency.

  • Optimized workflow efficiency by organizing tools and ingredients at the workstation before starting the finishing process.
  • Demonstrated versatility by mastering various finishing techniques for traditional glazed, filled, or specialty gourmet donuts.
  • Improved workplace safety by regularly cleaning workstations, equipment, and surrounding areas to maintain a sanitary environment.
  • Assisted in training new employees on proper finishing techniques, contributing to a well-prepared workforce.
  • Maximized freshness of finished products by implementing proper storage techniques and following company guidelines for shelf life.
  • Enhanced donut presentation by consistently arranging and displaying products in an appealing manner.
  • Managed time effectively during busy periods to ensure that all donuts were finished promptly without compromising quality.
  • Maintained high-quality standards by closely monitoring the donut finishing process and making necessary adjustments.

Education

Associate of Applied Science - Early Childhood Education

Cayuga Community College
Auburn/ Fulton, NY
05.2001 -

Skills

Skilled in managing work schedules

Team leadership

Employee scheduling

Commitment to customer satisfaction

Proficient in POS operations

Customer-centric

Workforce retention

Budgeting for labor and food costs

FSA 100 -2025

Received a 100 on FSA 2025, never have been below a 90 on any other FSA.

Food safety certified.

Redbook completion is always above 95% resulting in correct food safety procedures.

Timeline

Restaurant Manager

Cafua Management
11.2011 - Current

Donut Finisher/Supervisor

CNY Commissary
09.2005 - 12.2008

Associate of Applied Science - Early Childhood Education

Cayuga Community College
05.2001 -
Maranda PollockRestaurant Manager
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