Summary
Overview
Work History
Education
Skills
References
Timeline
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Maranda Romero

Zephyrhills,FL

Summary

Seasoned Service Manager with a proven track record at Chipotle Grill, enhancing customer satisfaction and streamlining service operations. Expert in strategic business planning and staff development, I've significantly improved productivity and fostered a positive work culture. Fluent in Spanish, my leadership ensures operational excellence and robust after-sales support.

Overview

14
14
years of professional experience

Work History

Service Manager

Chipotle Grill
Zephyrhills, FL
07.2024 - Current
  • Monitored employee performance through key metrics analysis.
  • Delegated work to staff, setting priorities and goals.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Guided department employees on changes from management.
  • Created standard operating procedures for all service functions.
  • Managed inventory levels of parts necessary for servicing customers' needs.

Warehouse Forklift Operator

Lopez Foods
Oklahoma City, OK
01.2024 - 06.2024
  • Used handheld scanners for warehouse management system compliance.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
  • Stored material by moving to appropriate area in warehouse.
  • Received, inspected and stocked incoming shipments.
  • Handled maintenance tasks on equipment by checking fuel, lubricants, oil, antifreeze, tires and general condition.
  • Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.

Forklift Operator

Taylor Valve
Oklahoma City, OK
02.2023 - 06.2024
  • Operated forklifts to transport materials between loading, processing, and storage areas.
  • Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
  • Used handheld scanners for warehouse management system compliance.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Tracked materials moved for stocking purposes and to complete logs for management.
  • Checked shipments for damaged or incorrect items.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Noted and recorded receipt of materials on drivers' paperwork.

General Manager

Loves Travel Stop
Oklahoma City, OK
02.2021 - 06.2023
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Supervised employees through planning, assignments, and direction.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

General Manager

Pilot Flying J Travel Center
Oklahoma City, OK
02.2019 - 03.2021
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Created schedules and monitored payroll to remain within budget.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Designed sales and service strategies to improve revenue and retention.
  • Trained employees on duties, policies and procedures.

General Manager

Panda Express
Midway City, OK
02.2011 - 05.2019
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Supervised employees through planning, assignments, and direction.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Education

Associate of Science - Business Administration And Management

Rose State College
Oklahoma City, OK
05-2007

Skills

  • Fluent in Spanish
  • Strategic business planning
  • Productivity monitoring
  • Supply procurement
  • After-sales support
  • Culture development
  • Time management
  • Supply ordering
  • Staff training and development
  • Program follow-up and assessment
  • Coaching and mentorship
  • Project planning
  • Positive attitude
  • Forecasting

References

References available upon request.

Timeline

Service Manager

Chipotle Grill
07.2024 - Current

Warehouse Forklift Operator

Lopez Foods
01.2024 - 06.2024

Forklift Operator

Taylor Valve
02.2023 - 06.2024

General Manager

Loves Travel Stop
02.2021 - 06.2023

General Manager

Pilot Flying J Travel Center
02.2019 - 03.2021

General Manager

Panda Express
02.2011 - 05.2019

Associate of Science - Business Administration And Management

Rose State College

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